The Role of Quality Control Circles in Sustained Improment of Nurses, Handover in Emergency Department

Abstract

Purpose: Compared to common departments, the handover defects in the emergency department are continuously increasing due to its environment and complexity. In this study, the quality control circles activity is carried out to lower the handover defect rate in the emergency department. Method:The list is checked to determine the handover defect rate as 13.8%. In order to lower the nurses handover defect in the emergency department, we are planning to carry out the quality control circles activities and adopt the model plan-do-check-action (PDCA) in next 12 months. Results:In terms of PDCA circle, nurses handover defect rate are lowered to 5.5% from original 13.8% in the emergency department. The handover quality has been obviously improved, nurses' sense of professional value and the patients' degree of satisfaction has been obviously improved as well. Conclusion:The handover defect rate can be lowered by QCC in the emergency department, improve health care quality and secure patients' safety.