The role of returns management orientation, internal collaboration, and information support in reverse logistics

Mai, Enping; Chen, Haozhe; Anselmi, Kenneth

doi:10.22237/jotm/1333238640

Cited by 14 publications

(12 citation statements)

References 34 publications

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“…For instance, machine learning can be used at a reverse vending machine to approximate when the bin is full, times of heavy usage at the bin, and use this information to ensure a good customer experience at the bin (Walk, Hirt, Kühl, & Hersløv, 2020, p. 113). All this is needed for effective decision making in RL, and lack of such will affect the efficiency of RL processes (Mai, Chen, & Anselmi, 2012; Srivastava, 2013). This would affect the customer experience.…”

Section: Introductionmentioning

confidence: 99%

Reverse logistics, organizational culture and firm operational performance: Some empirical evidence

Saruchera

Asante-Darko

2021

Bus Strat Dev

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As the supply chain environment is increasingly becoming uncertain and globally competitive, reverse logistics (RL) practices, which constitute a substantial component of Green Supply Chain Management (GSCM), have been widely recognized as crucial in achieving sustainable competitive advantage. While past studies have proven the positive relationship between properly implemented RL and firm's environmental efficiency and overall competitiveness, developing, maintaining, and integrating RL into the organization's supply chain operations come at a cost and institutional commitment. This study seeks to provide evidence on how RL and organizational culture (OC) provide benefits specifically to the operational performance (OP) of an organization. The study addresses this, first, by an empirical examination of the direct effects of RL practices on firm OP and, then, by further examining whether RL practices' influence on OP is strengthened by OC. The study uses dataset gathered from 213 firms across the service and manufacturing sectors in the Ghanaian economy using a structured questionnaire. The study adopts confirmatory factor analysis (CFA) in addition to partial least square structural equation modelling (PLS‐SEM) in analysing the study's measurement model and in estimating the resultant structural model. The study concludes that implementing RL practices positively influences the OP of the firm, while OC strengthens such influence. This study expands the RL literature by obtaining the results for the conceptual model and dealing with the implication from a developing economy's perspective, hence supplementing the growing body of knowledge.

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Section: Introductionmentioning

confidence: 99%

Reverse logistics, organizational culture and firm operational performance: Some empirical evidence

Saruchera

Asante-Darko

2021

Bus Strat Dev

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“…The majority of these studies analyze economic issues, environmental issues, market issues andproduct quality, among other issues. Additionally, the literature has shown that information technology (IT) resources are required for effective decision making in RL [17]. All of these activities require advanced IT systems.…”

Section: Introductionmentioning

confidence: 99%

How Do Technological Skills Improve Reverse Logistics? The Moderating Role of Top Management Support in Information Technology Use and Innovativeness

2018

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The purpose of this paper is to explore the influence of human resource management on reverse logistics (RL) in the context of high-tech firms. Using the resource-based view of the firm, we analyzedthe effect of employees’ technological skills on RL. The study also investigated whether top management support (TMS) for information technology (IT) and innovativeness moderate this relationship. We collected data from European high-tech firms from May to September 2010, obtaining 160 responses representing a 17.7% response rate. Multivariate regressions were used to assess all of the relations established. The results indicated that technological skills have direct and positive effects on RL in high tech-firms. The authors also report that both TMS for IT and innovativeness act as positive moderators in the relationship between technological skills and RL. This study suggests the importance of considering two important organizational variables that enhance the effect of technological skills on RL in high-tech firms. First, using TMS for IT not only provides tangible resources but also strongly supports employees’ technological development in RL. Second, a high level of firm innovativeness leads high-tech firms to create the right conditions to take advantage of their technological skills to improve their RL. Moreover, theresults indicate the contingent role of innovativeness and TMS for IT use in the relationship between technological skills and RL.

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“…In FL and RL, the resource-dependent theory (RDT) and RBV imply that collaboration between members of the SC can bring about better results (Moubed and Mehrjedi, 2014;Mai et al, 2012). RBV suggests that effective use of a firm's unique resources can lead to sustained competitive advantage.…”

Section: Theoretical Perspectivesmentioning

confidence: 99%

Demystifying the Dabbawallahs: India’s Lean Food Delivery Operations Explained with Operations Management Practices

Mahadevan

2021

OSCM: An Int. Journal

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The Dabbawallahs have been delivering home-cooked lunches to office workers in Mumbai, India, since 1890. There is a lot written about their success that the led to six sigma certification of their flawless service. Some authors have contradicted this certification. On the contrary, there may be other factors that keep the Dabbawallahs in the limelight. However, there are inadequate discussions about which aspects of their operations underpin their success. This research revealed that Dabbawallah operations could be interpreted with various concepts and theories. They include organisational culture, operations management tools, theories, operational strategies, techniques (JIT), and tools (LEAN and SMED). Moreover, Dabbawallahs are a cultural icon in Mumbai powered by their branding. However, it does not clear which of the concepts, practices, and theories impacts the Dabbawallah operations. The author conceptualised the "Dabbawallah four forces" model incorporating four components: cultural branding; organisation culture; strategy; and six sigma based on LEAN tool (PDCA). The cultural branding is the inertia in the food delivery operations that leads to achieving six sigma or operational excellence which in turn further powers its branding. Overall, the Dabbawallahs run a LEAN food delivery operation powered by its branding and are teaching big corporations about simplicity.

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The role of returns management orientation, internal collaboration, and information support in reverse logistics

Cited by 14 publications

References 34 publications

Reverse logistics, organizational culture and firm operational performance: Some empirical evidence

Reverse logistics, organizational culture and firm operational performance: Some empirical evidence

How Do Technological Skills Improve Reverse Logistics? The Moderating Role of Top Management Support in Information Technology Use and Innovativeness

Demystifying the Dabbawallahs: India’s Lean Food Delivery Operations Explained with Operations Management Practices

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