The role of social capital on proactive and reactive resilience of organizations post-disaster

Jia, Xin; Chowdhury, Md. Iqbal Bahar; Prayag, Girish; Chowdhury, Md. Maruf Hossan

doi:10.1016/j.ijdrr.2020.101614

Cited by 163 publications

(243 citation statements)

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“…This relationship might suggest that resilience includes proactive factors (based on positivity) and reactive factors (stress tolerance). It is not the same to be proactively positive in the face of stress than to bear with it in a reactive way ( 117 – 121 ).…”

Section: Discussionmentioning

confidence: 99%

Cross-Sectional Study of Resilience, Positivity and Coping Strategies as Predictors of Engagement-Burnout in Undergraduate Students: Implications for Prevention and Treatment in Mental Well-Being

et al. 2021

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In a population of young adults, this study analyzes possible linear relations of resilience and positivity to coping strategies and engagement-burnout. The aim was to establish a model with linear, associative, and predictive relations, to identify needs and make proposals for therapeutic intervention in different student profiles. A population of 1,126 undergraduate students with different student profiles gave their informed, written consent, and completed validated questionnaires (CD-RISC Scale; Positivity; Coping Strategies of Stress; Engagement, and Burnout). An ex post-facto design involved bivariate association analyses, multiple regression and structural predictions. The results offered evidence of associations and predictive relationships between resilience factors, positivity, coping strategies and engagement-burnout. The factors of resilience and positivity had significant differential associations (positive and negative) with factors of coping strategies. Their negative relationship to burnout factors, and positive relation to engagement factors, is especially important. Results of structural analysis showed an acceptable model of relationships between variables. We conclude with practical implications for therapeutic intervention: (1) the proactive factors of resilience reflect a perception of self-efficacy and the ability to change adaptively; (2) the reactive factors of resilience are usually associated with withstanding experiences of change, uncertainty or trauma.

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Section: Discussionmentioning

confidence: 99%

Cross-Sectional Study of Resilience, Positivity and Coping Strategies as Predictors of Engagement-Burnout in Undergraduate Students: Implications for Prevention and Treatment in Mental Well-Being

et al. 2021

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“…Relating the results of my own research to the literature on the subject including the recent results presented by Jia, Chowdhury, Prayag, and Chowdhury, one can note a significant difference. According to these authors [68], relational capital improves the reactive resilience of the organization (i.e., it allows remedial actions to be taken in the event of a crisis in the enterprise, however, the authors focused more on catastrophes and not crises). The results of the research conducted by the author of the study also indicate a significant role of relational capital in preventing crisis phenomena.…”

Section: Discussionmentioning

confidence: 99%

The Role of Relational Capital in Anti-Crisis Measures Undertaken by Companies—Conclusions from a Case Study

Wałecka

2021

Sustainability

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The aim of this article was to present the results of empirical research conducted in enterprises of all sizes operating in Poland and Central Europe. The study focused on the impact of relational capital on the prevention of and intervention in the event of a crisis in a company. The author assumes that there is a link between a company’s relational capital and its susceptibility to crisis phenomena. The research carried out allowed different conclusions to be drawn. It turns out that the studied companies were characterized by a high level of relational capital. Their internal relational capital—particularly the relations between employees and company owners—was especially important to them. Relations of the surveyed companies with external stakeholders were also important. In response to the question about the role of relational capital in anti-crisis measures undertaken by companies, it appears that the relational capital of the companies surveyed allowed them, in their opinion, to avoid many crisis situations. Thanks to the right attitudes of the surveyed companies’ stakeholders, they have often managed to avoid crises. This situation also applies to the recent crisis caused by COVID-19.

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“…However, while there is a vast body of disaster and resilience-related literature (e.g. Jia et al , 2020; Kimura et al , 2020; Norris et al , 2008), work on disasters and services has been less prominent and only more recently become an emerging field (e.g. Antara et al , 2016; Cheung and McColl-Kennedy, 2015; Finsterwalder, 2010; Finsterwalder and Hall, 2016).…”

Section: Introductionmentioning

confidence: 99%

Equilibrating resources and challenges during crises: a framework for service ecosystem well-being

Finsterwalder

Kuppelwieser

2020

JOSM

120

162

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PurposeThis article explores the impact of crises, such as the coronavirus pandemic, on service industries, service customers, and the service research community. It contextualizes pandemics in the realm of disasters and crises, and how they influence actors' well-being across the different levels of the service ecosystem. The paper introduces a resources–challenges equilibrium (RCE) framework across system levels to facilitate service ecosystem well-being and outlines a research agenda for service scholars.Design/methodology/approachLiterature on disasters, crises, service and well-being is synthesized to embed the COVID-19 pandemic in these bodies of work. The material is then distilled to introduce the novel RCE framework for service ecosystems, and points of departure for researchers are developed.FindingsA service ecosystems view of well-being co-creation entails a dynamic interplay of actors' challenges faced and resource pools available at the different system levels.Research limitations/implicationsService scholars are called to action to conduct timely and relevant research on pandemics and other crises, that affect service industry, service customers, and society at large. This conceptual paper focuses on service industries and service research and therefore excludes other industries and research domains.Practical implicationsManagers of service businesses as well as heads of governmental agencies and policy makers require an understanding of the interdependence of the different system levels and the challenges faced versus the resources available to each individual actor as well as to communities and organizations.Social implicationsDisasters can change the social as well as the service-related fabric of society and industry. New behaviors have to be learned and new processes put in place for society to maintain well-being and for service industry's survival.Originality/valueThis paper fuses the coronavirus pandemic with service and well-being research, introduces a resources-challenges equilibrium framework for service ecosystem well-being and outlines a research agenda.

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The role of social capital on proactive and reactive resilience of organizations post-disaster

Cited by 163 publications

References 100 publications

Cross-Sectional Study of Resilience, Positivity and Coping Strategies as Predictors of Engagement-Burnout in Undergraduate Students: Implications for Prevention and Treatment in Mental Well-Being

Cross-Sectional Study of Resilience, Positivity and Coping Strategies as Predictors of Engagement-Burnout in Undergraduate Students: Implications for Prevention and Treatment in Mental Well-Being

The Role of Relational Capital in Anti-Crisis Measures Undertaken by Companies—Conclusions from a Case Study

Equilibrating resources and challenges during crises: a framework for service ecosystem well-being

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