The role of social media in enhancing guanxi and perceived effectiveness of E-commerce institutional mechanisms in online marketplace

Chong, Alain Yee‐Loong; Lacka, Ewelina; Li, Boying; Chan, Hing Kai

doi:10.1016/j.im.2018.01.003

Cited by 136 publications

(120 citation statements)

References 87 publications

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“…Therefore, merchant trust for the m-payment transaction will reduce when there is perceived opportunism. (Chong et al 2018;Xin et al 2013).…”

Section: Mobile Service Provider (Msp) Characteristicmentioning

confidence: 98%

“…The concept of the halo effect is based on the explanation that an individual's perception or views about a product or a person is based on previous experiences and the sort of interpretation which leads to cognitive bias. For instance, one can explain that Apple's other products are successful and people have confidence in it, due to the positive influence and how successful iPod was (Chong et al 2018;Wilcox 2008). Thus, merchant perceptions on MSP as fair and honest translates to beliefs and trust for the mobile payment system controlled by the MSP.…”

Section: Mobile Service Provider (Msp) Characteristicmentioning

confidence: 99%

“…Similarly, opportunism is evident when implied and obvious possibilities around pre-determined conduct are fraudulently abused (Chong et al 2018;John 1984). Regarding mobile payment transactions, the service provider plays a vital role, provider opportunism can be inferred as dishonest happenings such as altering information, revealing personal customer data, or deliberately unfulfilling responsibilities and promises.…”

Section: Mobile Service Provider (Msp) Characteristicmentioning

confidence: 99%

See 2 more Smart Citations

Assessing the Role of Trust in Merchant Adoption of Mobile Payments in Ghana

Yeboah

Boateng

Owusu

et al. 2020

Lecture Notes in Computer Science

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Encouraged by the crucial need to understand merchant adoption of mobile payment, this study explores the role trust play in the adoption of mobile payment by merchant and the enablers for merchant's trust in mobile payment systems. This was done by Conceptualising the characteristics of the service provider and technology characteristics as the two dimensions that could influence merchant adoption of mobile payments. The study was done through the lenses of the Technology Acceptance Model (TAM) and the Trust-Theoretic Model and adopted a qualitative approach where two merchants were selected from the health sector. The findings demonstrate that the role of merchant trust is very critical for adoption due to m-payment technology and security risk. Hence, sufficient trust-building structures in mobile payment space are essential for the adoption of mobile payment by merchants. Moreover, the findings indicate mobile service provider characteristics and the mobile technology characteristics are both imperative toward building trust in mobile payment systems for merchants' adoption. The study also found that the trust of both technology and service provider has a far more critical influence on merchants' adoption of mobile payments than perceived usefulness or ease of use. The study, therefore, recommends that service providers should consider the opportunity to nurture merchant trust because merchant trust acts as a fundamental enabler for the adoption of mobile payments. Other implications are also discussed.

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“…Therefore, merchant trust for the m-payment transaction will reduce when there is perceived opportunism. (Chong et al 2018;Xin et al 2013).…”

Section: Mobile Service Provider (Msp) Characteristicmentioning

confidence: 98%

Section: Mobile Service Provider (Msp) Characteristicmentioning

confidence: 99%

Section: Mobile Service Provider (Msp) Characteristicmentioning

confidence: 99%

See 1 more Smart Citation

Assessing the Role of Trust in Merchant Adoption of Mobile Payments in Ghana

Yeboah

Boateng

Owusu

et al. 2020

Lecture Notes in Computer Science

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“…The research results indicate that the interaction of social commerce is an important factor influencing the formation of strong connection. Chong et al (2018) found that perceiving the effectiveness of the e-commerce institutional mechanism would negatively regulate users' trust in online sellers and repurchase intentions.…”

Section: Factors Influencing User Purchase In Social Commercementioning

confidence: 99%

A Review of Social Commerce Research

Wang¹,

Xie²

2020

AJIBM

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With the development of social networks, social commerce has become a key development model in the field of e-commerce in the future. By sorting out a large amount of relevant literature on social commerce, this paper first reviews the development of the concept of social commerce. Secondly, it analyzes the classification of social commerce and its differences from traditional e-commerce. Finally, a systematic analysis of existing research on consumer behavior (acceptance, purchase, information sharing) of social commerce. This article aims to sort out the current research results, summarize the research characteristics in this field, and point out future research areas and directions worthy of attention.

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“…Social commerce, as the interaction of social media and e-commerce, has gained popularity over the last years. It does not only provide good resources for consumers to improve purchase decisions, but also offers an innovative and efficient approach for companies to gain business value [5,15,16]. There is a demand to extend this stream of research and provide further insights into the phenomenon and its implementations for business practices.…”

Section: Social Commercementioning

confidence: 99%

Too old to Shop? A Comparative Analysis of the Engagement of Junior and Senior Customers in Social Commerce

Wang¹,

Gewald²,

Lin³

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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With the continuous success of social media websites also social commerce rises in popularity. As increasing numbers of elderly consumers use social media, it is interesting to understand how elderly consumers engage in social commerce platforms. This study examines how different dimensions of customer engagement influence trust with young and older consumers. A survey was conducted to collect data from American consumers.Our results show that perceived enjoyment, satisfaction, and social commerce value have significant effects on consumers' trust. Further, there are important differences regarding the respective effects between younger and older consumers. Our study contributes to the literature by clarifying the effect of customer engagement on trust in social commerce between young and elderly consumers. Our results can provide practitioners important guidelines regarding how to support consumers' trust development in social commerce.

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The role of social media in enhancing guanxi and perceived effectiveness of E-commerce institutional mechanisms in online marketplace

Cited by 136 publications

References 87 publications

Assessing the Role of Trust in Merchant Adoption of Mobile Payments in Ghana

Assessing the Role of Trust in Merchant Adoption of Mobile Payments in Ghana

A Review of Social Commerce Research

Too old to Shop? A Comparative Analysis of the Engagement of Junior and Senior Customers in Social Commerce

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