“…The transition to digital services had been occurring, however, COVID-19 accelerated the process ( Pryce et al, 2021 ; Temiz & Salelkar, 2020 ; Thorpe & Howlett, 2021 ). This required the need to strengthen IT infrastructure and librarians' digital literacy/skills ( Chakraborty & Jana, 2021 ; Runyon & Steffy, 2021 ; Winata et al, 2020 ), while ensuring the library staff adapts to the new normal ( Mbambo-Thata, 2020 ), offers high-quality online services (i.e., hybrid mode of information literacy sessions and reference services), is involved in the design or development of online courses ( Steele, 2021 ), and reaching out to faculty and students more effectively and innovatively ( Mehta & Wang, 2020 ). In addition, there is a growing trend around the societal responsibilities and role of academic librarians, including tackling misinformation and fake news ( Rafiq et al, 2021 ; Tammaro, 2021 ), supporting student mental health and well-being ( Bladek, 2021 ; Cox & Brewster, 2020 ), and promoting reading habits and good reading material to help people in isolation ( Rafiq et al, 2021 ).…”