This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with a ¼ 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.Keywords: Social work and IT, evidence-based practice, research and evaluation, online counselling, e-mail therapy
Literature reviewCybercounselling is a field that has seen tremendous growth in the past ten years (Barak et al., 2008). With advances in technology and widespread use of the internet, more and more clients are turning to cybercounselling (Mallen et al., 2003).