The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions

Prayag, Girish; Hosany, Sameer; Odeh, Khaled

doi:10.1016/j.jdmm.2013.05.001

Cited by 421 publications

(376 citation statements)

References 94 publications

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“…Furthermore, similar to prior studies, our study has found that positive emotions positively influence satisfaction with tourism experience [109,110]. Moreover, this study has revealed that positive emotions are the most influential determinant of satisfaction with tourism experience.…”

Section: Discussionsupporting

confidence: 89%

Social Support and Commitment within Social Networking Site in Tourism Experience

2017

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More and more tourists are becoming active members of social networking sites (SNS) and are tending to use SNS during different trip stages. Thus, SNS use allows their members to find a great variety of tourism information; share experiences by posting various pictures, photos, and blogs; tag photos; and read and leave comments on network friends' posts. By getting tagged in a friend's photos or getting some positive comments, the tourists using SNS can perceive social support from both friends and other network members, and obtain positive emotions triggering from maintaining relationships with family members and close friends or sharing opinions and ideas with people with similar interests. All this can change and shape the satisfaction with tourism experience of the tourists. This study aims to fill the gap in understanding the relationship between SNS use and satisfaction with tourism experience by exploring the effect of psychological factors caused by SNS use on tourists' experience. More specifically, this research attempts to investigate the mediating effects of perceived social support, positive emotions, and commitment. The statistical results show that SNS use positively affect satisfaction with tourism experience by mediating positive emotions and commitment and perceived social support, and commitment also positively influences satisfaction with tourism experience by mediating positive emotions. With these results, this study extends the research stream of tourism experience by figuring out the mediating role of positive emotions caused by SNS use. Additionally, these findings provide some practical implications regarding marketing techniques that use SNS to increase satisfaction with tourism experience of tourists.

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Section: Discussionsupporting

confidence: 89%

Social Support and Commitment within Social Networking Site in Tourism Experience

2017

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“…This definition highlights the link among visitors' experience, their emotions (associated with satisfaction), and their post-visit behaviours (such as return visit and recommendation to others). Prayag, Hosany and Odeh [24] tested a model linking visitors' behavioral intentions with their emotional experiences and satisfaction. They suggested that emotions associated with the destination experience at a heritage site induced satisfaction, positive word-of-mouth reporting and revisiting intentions.…”

Section: Visitor Experience Satisfaction and Cultural Offersmentioning

confidence: 99%

Cultural Centre, Destination Cultural Offer and Visitor Satisfaction

Zeng

2017

Sustainability

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This paper aims to establish the link between tourists' perceptions on cultural offers and their overall satisfaction, and explore the implication of this link for sustainable tourist destination management. Assessing online customers' reviews, this study identifies a positive correlation between visitors' perspectives and experiences at the on-site cultural centre and visitors' destination satisfaction. It suggests that the on-site cultural centre plays a critical role in building up visitors' perception on cultural attributes of the destination, and its impact on visitor satisfaction is a double-edged sword. Visitors' positive perspectives on the cultural centre enhance visitors' experiences and contribute to their destination satisfaction; however, not only does a negative perspective on their cultural and spiritual experience compromise visitors' satisfaction, but also subsequent negative online reviews damage the destination image and discourage visitor return/visit. The findings help destination management organisations to better understand visitors' preference for cultural centres and therefore to improve visitors' cultural experience. This paper appeals for further study of on-site cultural centres' role in forming destination cultural attributes, and of social media's potential in enriching cultural experience.

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“…At this point, memorable experiences could be defi ned as the changing of behavioral, emotional, sensory, cognitive, relational and functional values, and these experiences take place in the neurological brain areas as a mixture of sensations and emotions evoked by the physical performance (Güzel, 2013;Kim, 2010;Lindstorm, 2007;Shaw, 2007;Schmitt, 1999). Memorable experiences are constructed by travelers based on their individual assessment of subjective experiences (Kim, 2010) as the recollection of pleasurable memories during the holiday and as being emotional, these experiences have a signifi cant relationship with behavioral intentions, which is mediated by satisfaction (Prayag et al, 2013). Therefore, it is vital to contribute to the conceptualization of human senses, which play important roles in consumers' memorable experiences.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring the Multi-Sensory Based Memorable Tourism Experiences: A Study of Adam&Eve Hotel in Turkey

Güzel

Dortyol

2016

JMCBEM

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Tourism business executives should discover critical ways to create a memorable experience by appealing to consumers' multi-sensory organs emotionally and rationally. From this point of view determining the most successful multi-sensory brand experience concept, which the customers fi nd most satisfying, is becoming a critical marketing strategy. So this study aims to fi nd the sensory based memorable tourism experiences, attributes/specifi c elements of the hotel business. With this aim, Adam&Eve Hotel, a themed hotel in Antalya, was chosen as the study sample. In this exploratory research, comments which were made electronically on Tripadvisor. com, known as the world's most visited online social travel information channel about the holiday experience, constituted the search data and the data was subjected to content analysis via Nvivo Software and the critical multi-sensory organs that create memorable tourism experiences were defi ned. The analysis of the results has been performed on the basis of fi ve sensory stimuli: 1) tactile, 2) gustatory, 3) olfactory, 4) visual, and 5) auditory. The fi ndings also revealed that nearly 70 percent of the recalled emotions and feelings from sensations related to visual stimuli which were detailed with the components like decor, interior/exterior design, etc. JEL classifi cation: M30, M31, M39

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The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions

Cited by 421 publications

References 94 publications

Social Support and Commitment within Social Networking Site in Tourism Experience

Social Support and Commitment within Social Networking Site in Tourism Experience

Cultural Centre, Destination Cultural Offer and Visitor Satisfaction

Exploring the Multi-Sensory Based Memorable Tourism Experiences: A Study of Adam&Eve Hotel in Turkey

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