The role of trust as mediator between contract, information and knowledge within business incubators

Vedel, Benjamin; Gabarret, Inès

doi:10.1504/ijesb.2014.065685

Cited by 15 publications

(11 citation statements)

References 57 publications

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“…A positive significant relationship has been confirmed between trust and intent to revisit in other contexts, such as hotels' (Kim et al, 2009), brand trust by customers (Jung et al, 2014;Chaudhuri and Holbrook, 2001;Limbu et al, 2012) and online group buying (Che et al, 2015;Chiu et al, 2012). Trust also has been studied as a mediator in other fields such as within business incubators (Vedel and Gabarret, 2014), ethical leadership and organisational citizenship behaviour (Lu, 2014), hotel website quality and online booking intention (Wang et al, 2015) and corporate social responsibility and firm performance (Yu and Choi, 2014). In healthcare studies, trust is significant in wholesaler and pharmacy relationship (Jambulingam et al, 2009) and in medical tourism (Moliner, 2009;Han, 2013).…”

Section: Intergrated Behavioural Modelmentioning

confidence: 91%

Patients’ intent to revisit with trust as the mediating role: lessons from Penang Malaysia

Isa

Lim

Chin

2019

IJPHM

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Purpose This study aims to examine hospital image, perceived medical quality, relationship marketing and word-of-mouth as the determinants of patients’ intent to revisit private hospitals in Penang, based on the theory of planned behaviour. Design/methodology/approach A quantitative study comprising a self-administered questionnaire was distributed to domestic and international patients at the airport, private hospitals and hotels located in Penang. The partial least squares structural equation modelling (PLS-SEM) approach was used to analyse and test the research hypotheses. Findings The results show that cognitive components (i.e. hospital image and perceived medical quality) do not have any significant influence on patients’ intent to revisit, while affective components (i.e. relationship marketing) and behavioural components (i.e. word-of-mouth) are important in increasing patients’ intent to revisit private hospitals in Penang, Malaysia. Trust has no significant mediating effect between predictor variables and patients’ intent to revisit, but it has significant association with affective and behavioural components. Practical implications The findings provide insights to medical marketing teams in promoting and increasing patients’ intent to revisit their respective hospitals and for the governments to sustain and enhance medical tourism in their countries. Originality/value This study is one of the few studies that looks at the relationship between hospital image, perceived medical quality, relationship marketing, word-of-mouth and patients’ intent to revisit private hospitals in Penang, Malaysia. This study also explored the direct and indirect effects of trust on patients’ intent to revisit that was still limited.

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Section: Intergrated Behavioural Modelmentioning

confidence: 91%

Patients’ intent to revisit with trust as the mediating role: lessons from Penang Malaysia

Isa

Lim

Chin

2019

IJPHM

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“…Studies exploring the role of the incubator manager as a driving force behind relations both inside and outside the incubator remain few and far between (Hansen et al 2000;Rice 2002;Hannon and Chaplin 2003;Tötterman and Sten 2005;Scillitoe and Chakrabarti 2010;Cooper, Hamel, and Connaughton 2012;Vedel and Gabarret 2014).…”

Section: Introductionmentioning

confidence: 99%

Social Capital in University Business Incubators: dimensions, antecedents and outcomes

Redondo

Camarero

2018

Int Entrep Manag J

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While many universities around the world have devoted resources to create University Business Incubators (UBIs), the literature has neglected the study of the social capital acquired by the entrepreneurs located in university incubators. The current work analyses how incubator managers can contribute to the development of both incubator and incubatee social capital as well as the influence of social capital to the success of incubatee businesses. The empirical study is based on survey data collected from incubatees on Spanish and Dutch UBIs. The findings reveal that the entrepreneurial profile of the university and the incubator manager proactivity are critical to build a collective social capital amongst the entrepreneurs. Results indicate that the collective social capital foster the individual social capital. However, only entrepreneurs' relationships with external agents (bridging social capital) are relevant to their businesses whereas internal relationships (bonding social capital) have not a significant effect.

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“…Taking into account the descriptive statistics' results and the content of the Clusters regrouping the SMEs, we can highlight the pivotal role played by trust linked to strong ties built through a long process of repeated collaborations. Trust-based relationships improve the degree of collaboration and communication (Vedel, Gabarret, 2014). Consultants need to show reliability and integrity to gain trust with SMEs.…”

Section: The Relationship Between Consultants and Smes: The Key Role mentioning

confidence: 99%

The difficult relationship between the consultancy market and SMEs: inspiring insights from the case of Drôme

Salvador

Asraoui²,

Akbaraly³

2019

Revue De L’Entrepreneuriat

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The role of trust as mediator between contract, information and knowledge within business incubators

Cited by 15 publications

References 57 publications

Patients’ intent to revisit with trust as the mediating role: lessons from Penang Malaysia

Patients’ intent to revisit with trust as the mediating role: lessons from Penang Malaysia

Social Capital in University Business Incubators: dimensions, antecedents and outcomes

The difficult relationship between the consultancy market and SMEs: inspiring insights from the case of Drôme

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