The role of UX professionals in agile development

Bruun, Anders; Lárusdóttir, Marta; Nielsen, Lene; Nielsen, Peter Axel; Persson, John Stouby

doi:10.1145/3240167.3240213

Cited by 27 publications

(10 citation statements)

References 26 publications

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“…While both UCD and agile methods are driven by customer satisfaction, there are several mismatches between UCD and agile processes, which have been the focus of several studies (Da Silva et al, 2011;Brhel et al, 2015). Moreover, the role and responsibility of UX professionals within an agile team are not clearly de ned, and neither is the timing of their responsibilities within an agile cycle (Bruun et al, 2018).…”

Section: Ux Ucd and Agile Methods In The Context Of Tdmentioning

confidence: 99%

UX Debt in an Agile Development Process: Evidence and Characterization

Rodríguez¹,

Gardey

Grigera³

et al. 2022

Preprint

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The metaphor of Technical Debt (TD) has generated a conceptual framework on factors that weaken the quality of software and accumulate a repair cost. However, user-related aspects like user experience (UX) receive little consideration among TD types, for reasons like the substantial focus on code TD, some dynamics inherent to agile processes, and an apparent lack of cumulative cost over time. This article has two main goals: first, to present evidence of the existence of UXDebt as a type of TD, with a cumulative cost for the development team as well as stakeholders; second, to propose a definition and characterization of UXDebt that may serve as a frame for further research on methods and tools for continuous management within agile processes. For the first goal, we have compiled evidence on the current state of UXDebt from three sources: a literature review, a survey among software engineering professionals in agile teams, and the analysis of UX issues in GitHub. All sources have evidenced some form of UXDebt; surveyed practitioners have recognized its poor management with a cost for the entire team that accumulates over time. Moreover, issue-tracking systems allow to visualize and measure a technical form of UXDebt. For the second goal, we have defined a conceptual model that characterizes UXDebt in terms of both technical and non-technical aspects. On the technical side, we propose the notion of UX smells which allows us to discuss concrete management activities.

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Section: Ux Ucd and Agile Methods In The Context Of Tdmentioning

confidence: 99%

UX Debt in an Agile Development Process: Evidence and Characterization

Rodríguez¹,

Gardey

Grigera³

et al. 2022

Preprint

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“…However, merely implementing these techniques in isolation is insufficient according to studies. [20][21][22][23][24] UX activities must be integrated into development processes and considered throughout projects, just like the applied development methodologies and other practices used to support other software quality criteria.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

User‐centered approaches in software development processes: Qualitative research into the practice of Hungarian companies

Szabó

Hercegfi

2022

J Software Evolu Process

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Integrating user‐centered approaches into development processes is one of the main challenges nowadays that derives from different objectives of software engineering (SE) and human‐computer interaction (HCI) fields. For SE experts, the main goal is quality code creation, whereas for HCI professionals, it is the continuous product interaction with the users. The major question is what tools and timings can be used together to achieve these goals effectively. Therefore, this article provides comparative, exploratory, and qualitative research about possible solutions on how practitioners transfer HCI values and practices to SE processes. The current practice of software companies was studied by conducting interviews on a sample of 13 Hungarian Information Technology companies to explore the SE processes in respect of several dimensions (applied development models, the integrity of user‐centered methods, and the user experience [UX] maturity). According to preliminary expectations, the development processes of the various companies proceed in different steps; nevertheless, they can be well grouped together based on the UX methods applied. The results representing the various user‐centered processes can be considered useful for future decision makers of software companies worldwide.

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“…A case study of the role of UX design professionals in Agile development by Bruun et al (2018) used semi-structured interviews to gather data on industry practice in a single case company in Denmark. They found that UX professionals had a wide range of responsibilities, which made it more difficult to characterise their activities.…”

Section: Related Workmentioning

confidence: 99%