“…According to Wenger (1998), communities of practice (CoP) are formed by people who engage in a process of collective learning in a shared domain of human endeavor (Jacob et al 2009). Several scholars and practitioners have discussed the communities' concept to explain learning and knowledge sharing across a variety of work as insurance claim processing, photocopy machine repair, corporate research, healthcare, and public policy (Lave and Wenger, 1991;Wenger, 1998;Orr 1996;Brown andDuguid, 1991, Bate andRobert, 2002;Creplet et al 2001;Lindkvist 2005;Schiavonne et al 2015).…”