“…The small, dated body of research about online advising states that a good online advisor responds to the needs and competing demands of students (Granger & Benke, 1998;Wiesenberg, 2001), assists in identifying resources, helps set an academic plan, supports students coping with distance education, adds to students' online study skills, sets shortterm immediate goals, encourages personal evalu ation (Granger & Benke, 1998;Ludwig-Hardman & Dunlap, 2003), demonstrates familiarity with various computer software and advising media, and offers career counseling (Granger & Benke, 1998). They also had been trained specifically on ways to advise online learners (Beaudoin, 1990;Granger & Benke, 1998;Wiesenberg, 2001).…”