The roster quality staffing problem – A methodology for improving the roster quality by modifying the personnel structure

Komarudin, Komarudin; Guerry, Marie-Anne; Feyter, Tim De; Berghe, Greet Vanden

doi:10.1016/j.ejor.2013.05.009

Cited by 17 publications

(15 citation statements)

References 33 publications

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“…For example, Ernst et al (2004) describe the practice of performing personnel rostering on the operational level after conducting manpower planning on the strategic and tactical levels. Komarudin et al (2013) integrated the tactical and the operational levels by performing staffing while considering the predicted personnel roster quality.…”

Section: Discussion and Further Researchmentioning

confidence: 99%

“…Personnel rostering, for example, is concerned with assigning work shifts to the available personnel, subject to legal constraints, contractual agreements and/or employees' personal preferences (Burke et al, 2004;Ernst et al, 2004). Staffing, on the other hand, determines the personnel that is required to handle the organization's workload (Ozcan, 2009;Komarudin et al, 2013). Manpower planning, in turn, intends to develop a personnel strategy, which ensures that the required personnel is available in time (Bartholomew et al, 1991).…”

Section: Introductionmentioning

confidence: 98%

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Balancing attainability, desirability and promotion steadiness in manpower planning systems

Komarudin

Guerry

Berghe

et al. 2015

Journal of the Operational Research Society

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A Markov manpower planning model with fixed internal transition probabilities, enables assessing the feasibility to attain the most desirable personnel structure. In case the desirable personnel structure is not attainable under control by recruitment, the internal personnel flows can be modified while not disrupting the career progression expectations. This paper introduces the promotion steadiness degree to quantify the personnel policy deviation from the career progression expectations. As a result, this paper focuses on a model that balances three criteria, that is, the desirability degree, the attainability degree and the promotion steadiness degree, formulated by fuzzy membership functions. A new set of instances is introduced, and the algorithms are evidenced in a set of experiments.

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Section: Discussion and Further Researchmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

Balancing attainability, desirability and promotion steadiness in manpower planning systems

Komarudin

Guerry

Berghe

et al. 2015

Journal of the Operational Research Society

Self Cite

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“…The model developed was useful for the negotiation with the labour union about generally accepted schedules, but it was not clear if the company used it for generating schedules. Komarudin et al (2013) developed an integrated methodology which evaluated the suitability of personnel structure determined in the planning phase while constructing schedules (rosters). The sources of violation of coverage requirements were examined to provide a feedback to the planning phase to change the personnel structure.…”

Section: Integration Of Planning and Schedulingmentioning

confidence: 99%

“…The generalisation of the methodology presented in (Komarudin et al 2013) would mean that a metric to be used on the generated schedules have to be defined, which would provide a feedback to the planning phase and possibly suggest a change to the staffing level and/or personnel structure that would improve schedules. For example, one metric could measure the unmatched demand for a particular type of service in rosters over a period of time, and consequently recommend an increase/decrease of staff with specific characteristics (for example, particular personnel skills or particular shift type) to better address scheduling Measure the demand for a parƟcular type of service in rosters that was not met over a period of Ɵme.…”

Section: Integration Of Planning and Schedulingmentioning

confidence: 99%

“You have to get wet to learn how to swim” applied to bridging the gap between research into personnel scheduling and its implementation in practice

Petrović

2017

Ann Oper Res

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Personnel scheduling problems have attracted research interests for several decades. They have been considerably changed over time, accommodating a variety of constraints related to legal and organisation requirements, part-time staff, flexible hours of staff, staff preferences, etc. This led to a myriad of approaches developed for solving personnel scheduling problems including optimisation, meta-heuristics, artificial intelligence, decisionsupport, and also hybrids of these approaches. However, this still does not imply that this research has a large impact on practice and that state-of-the art models and algorithms are widely in use in organisations. One can find a reasonably large number of software packages that aim to assist in personnel scheduling. A classification of this software based on its purpose will be proposed, accompanied with a discussion about the level of support that this software offers to schedulers. A general conclusion is that the available software, with some exceptions, does not benefit from the wealth of developed models and methods. The remaining of the paper will provide insights into some characteristics of real-world scheduling problems that, in the author's opinion, have not been given a due attention in the personnel scheduling research community yet and which could contribute to the enhancement of the implementation of research results in practice. Concluding remarks are that in order to bridge the gap that still exists between research into personnel scheduling and practice, we need to engage more with schedulers in practice and also with software developers; one may say we need to get wet if we want to learn how to swim.

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“…We categorize these based on four classification criteria: system assumptions, performance evaluation characteristics, optimization approaches and reallife application context. We did not include in the categorization articles that present general staffing or scheduling algorithms for deterministic demand (as in [25,26,27,28]), scheduled demand [29], and/or non-time-varying systems [30,31,32,33]. We also exclude articles that focus solely on scheduling algorithms, with assumptions of exogenous staffing requirements (as in the early work of Dantzig [34] and Keith [35]; see, e.g., Van den Bergh et al [41] for a recent, general review of scheduling algorithms), and manuscripts that centered on other types of resources (such as hospital beds; [36]).…”

Section: Introduction and Scopementioning

confidence: 99%

Staffing and scheduling under nonstationary demand for service: A literature review

Defraeye

Nieuwenhuyse

2016

Omega

130

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Many service systems display nonstationary demand: the number of customers fluctuates over time according to a stochastic-though to some extent predictable-pattern. To safeguard the performance of such systems, adequate personnel capacity planning (i.e., determining appropriate staffing levels and/or shift schedules) is often crucial. This article provides a state-of-the-art literature review on staffing and scheduling approaches that account for nonstationary demand. Among references published during 1991-2013, it is possible to categorize relevant contributions according to system assumptions, performance evaluation characteristics, optimization approaches and real-life application contexts. Based on their findings, the authors develop recommendations for further research.

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The roster quality staffing problem – A methodology for improving the roster quality by modifying the personnel structure

Cited by 17 publications

References 33 publications

Balancing attainability, desirability and promotion steadiness in manpower planning systems

Balancing attainability, desirability and promotion steadiness in manpower planning systems

“You have to get wet to learn how to swim” applied to bridging the gap between research into personnel scheduling and its implementation in practice

Staffing and scheduling under nonstationary demand for service: A literature review

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