2018
DOI: 10.15640/jehd.v7n2a7
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The Rules and Regulationsof the Customer Orientation in Higher Education: Case Study

Abstract: Background and Objectives: The rules and regulations related to educational and research services, especially those offered through universities and higher education institutions, are considered to be the most important service areas in each community that should be evaluated in the course of their final customers. This study was aimed to assess the status of customer-orientation from students" point of view through a case study of Sari Paramedical Faculty. Method: This study used a descriptive-survey methodol… Show more

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“…To improve the quality of an organization and increase customer satisfaction with the products, marketers have always adapted approach that helps update and match the characteristics of their products to the needs of customers (Ranjbar et al, 2018). In a similar vein, since the primary customers of every community is the people (both adult and children), and paying attention to the community"s needs and expectations are among the immediate and primary prerequisites for community development (Gorji et al, 2017), community-oriented quality improvement models can serve as a tool for measuring quality life for children who are future leaders.…”
Section: Introductionmentioning
confidence: 99%
“…To improve the quality of an organization and increase customer satisfaction with the products, marketers have always adapted approach that helps update and match the characteristics of their products to the needs of customers (Ranjbar et al, 2018). In a similar vein, since the primary customers of every community is the people (both adult and children), and paying attention to the community"s needs and expectations are among the immediate and primary prerequisites for community development (Gorji et al, 2017), community-oriented quality improvement models can serve as a tool for measuring quality life for children who are future leaders.…”
Section: Introductionmentioning
confidence: 99%