The satisfaction of families in the care of their loved ones in CCUs in Lebanon

Abstract

Patient satisfaction leads to improved quality of care; thus, it behoves nurses to meet the needs of families from different cultures to help them cope and increase their satisfaction, which leads to improve patient outcomes.

Evidence on Nurse Staffing Ratios and Patient Outcomes in a Low‐Income Country: Implications for Future Research and Practice

“…It is also worth noting that both NHPPD and skill mix rates do not measure the quality of time nurses spend with patients especially patients who are anxious or have multiple needs. In Lebanon when a patient is sick, visitors come in the dozens, asking questions and demanding answers, which impacts the time nurses spent in direct patient care compared with Western countries (Hajj et al., ). In addition, the variations in results may be due to where and how the data were collected.…”

What's in this issue?

“…The findings underscore challenges in implementing family-centred care in units catering for both adult and paediatric critically ill patients, and suggest that these require renewed efforts by educators and policy makers in assisting practitioners to achieve cultural change. Hajj et al (2017) conducted a crosssectional descriptive survey to assess the satisfaction of families with the care of their loved ones in a critical care unit in a large university medical centre in Beirut. In the process, they assessed the internal reliability and construct validity of the Critical Care Family Satisfaction Survey in a Lebanese population, both of which were acceptable.…”

“…Hajj et al . () conducted a cross‐sectional descriptive survey to assess the satisfaction of families with the care of their loved ones in a critical care unit in a large university medical centre in Beirut. In the process, they assessed the internal reliability and construct validity of the Critical Care Family Satisfaction Survey in a Lebanese population, both of which were acceptable.…”

Needs of family members of critically ill patients: A comparison of nurses and family perceptions

“…[1,2] Research has documented that families of patients in the ICU have particular needs as they are confronted with a highly technical and overwhelming environment while they await the outcome of their loved one. [3,4] Therefore, assessing family needs and how they may differ between cultures is necessary to assure quality care.…”

“…Several studies in different cultures in the past four decades have documented that although families may be satisfied with care in general, often their needs are not met and there is room for improvement, especially in areas of communication and emotional support. [2,3,5,6,9] Unmet needs of families may be due to the lack of congruency between what health professionals deem important and what families regard as important. [10] In addition, while some family needs may be similar across cultures, others may be unique to a certain population which nurses must become acquainted with in order to provide appropriate care.…”