The sharing and transfer of context specific knowledge in a product support environment

Walsh, John N.

doi:10.1504/ijkbd.2014.059802

Cited by 8 publications

(12 citation statements)

References 97 publications

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“…A suitable methodology was required to be developed through relevant models. In an earlier study carried by John and Walsh (2014), the effects of codification and service work performance were elaborated and structures were developed for client relationships. Cabral and Winden (2016) analyzed policy implications for managers of co-working spaces to enhance collaboration, knowledge transfer and promoting new business opportunities, while Mellor (2016) demonstrated that organizational development involves minimizing internal transaction costs.…”

Section: Development and Methodology Of The 'Study'mentioning

confidence: 99%

Analysis of drivers for green supply chain management adaptation in a fertilizer industry of Punjab (India)

Singh

Jawalkar

Kant

2018

Int. J. Environ. Sci. Technol.

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People from all walks of life sharing all types of thoughts exchange one collective challenge, which is 'starvation', and it needs 'food' for existence. Fertilizers shall carry on playing an important part in meeting this 'everlasting challenge.' Needless to say that green supply chain management has countless significance in the 'fertilizer sector'. There are incredible monetary and ecological opportunities for development in the supply chains of fertilizer plants. Manufacturing of fertilizers caused some pollution, which manifests all through its supply chain in the form of losses. The additional need of fertilizers in agricultural sector must primarily ensure food safety and environmental protection. Through this research paper, an effort has been made to express a model of twelve governing drivers which play an important role in the execution of green supply chain management for the fertilizer plant in Punjab, India. The methodology used in the analysis of drivers was 'Interpretive Structural Modeling,' and 'Matriced Impacts Croises Multiplication Applique and Classment analysis' was applied for improved understanding of all these drivers. The analysis proved that Government Regulatory System was a key driver for the implementation of green supply chain management practices. It would further help the management to focus on the main drivers in the execution of such environment friendly practices.

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Section: Development and Methodology Of The 'Study'mentioning

confidence: 99%

Analysis of drivers for green supply chain management adaptation in a fertilizer industry of Punjab (India)

Singh

Jawalkar

Kant

2018

Int. J. Environ. Sci. Technol.

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“…In the context of service, value is co-created by both the service provider and the customer (e.g., Eichentopf et al, 2011;Gummesson, 1998;Grönroos and Ojasalo, 2004;Heinonen et al, 2010). For example, knowledge-intensive service organizations create new knowledge together with the customer (Walsh, 2014).…”

Section: Knowledge-intensive Organizations As Service Organizationsmentioning

confidence: 99%

Management of knowledge-intensive organisations: what do we know after 20 years of research?

Lönnqvist

Laihonen

2017

IJKBD

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During the past twenty years a vast amount of academic work has been done in the area of managing knowledge-intensive organizations. Due to the large volume and dispersed nature of prior research it is difficult to gain a holistic view on what is actually known about this issue. This study synthesizes the discussion on the management of knowledge-intensive organizations. A literature review was conducted to cover two research questions: first, what are the key characteristics of knowledge-intensive organizations and knowledge work, and second, what are the main managerial issues that originate from the nature of knowledgeintensive organizations? The review makes a contribution by forming a comprehensive view of the key issues involved in managing knowledge-intensive organizations. As its pragmatic outcome the paper provides a managerial checklist that helps to recognize some of the key aspects that are relevant in managing knowledge-intensive organizations.

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“…Some knowledge management researchers include a temporal dimension in their models that examines how the knowledge form, either tacit or explicit, changes over time (Nonaka and Takeuchi, 1995; Boisot, 1998). However, as argued by Jimes and Lucardie (2003) and Walsh (2014), while some tacit knowledge is amenable to codification, some is not. Therefore, it is important that managers understand the degree to which organisational knowledge can be structured (Venkitachalam and Willmott, 2017).…”

Section: Literature Reviewmentioning

confidence: 98%

The role of information systems and knowledge codification for service provision strategies

Walsh

O’Brien

2021

JSTP

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PurposeWhile service scholars see modularisation as balancing the efficiency of standardisation with the value added through customisation the relationships between these concepts are under-theorised. In addition, although information and communication technologies can facilitate all three service strategies, the degree to which they codify service knowledge is not explicitly considered in the extant literature. The purpose of this paper is to develop and validate a model that examines service strategy trajectories by specifically considering the ICTs used and the degree of knowledge codification employed.Design/methodology/approachThis study draws on three qualitative case studies of service departments of firms involved in cardiovascular applications, orthopaedic, spinal and neuroscience product development and information technology support. Data collection involved semi-structured interviews, document analysis and non-participant observation.FindingsFindings show that ICTs were increasingly used to codify both standardised and customised services, though in different ways. For standardised services ICTs codified the service process, making them even more rigid. Due to the dynamic nature of customised services, drawing on experts' tacit knowledge, ICTs codified the possessors of knowledge rather than the service process they undertook. This study also identified a duality between the tacit development of customised services and modular service codification.Research limitations/implicationsThe model is validated using case studies from three companies in the medical and information technology sectors limiting its generalisability.Practical implicationsThe importance of considering the degree of tacitness or explicitness of service knowledge is important for service codification. The paper provides managers with empirical examples of how ICTs are used to support all three strategies, allows them to identify their current position and indicates possible future trajectories.Originality/valueThe papers main contribution is the development of a model that integrates the literature on service strategies with knowledge management strategies to classify service standardisation, customisation and modularisation in terms of both service orientation and degree of ICT codification.

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The sharing and transfer of context specific knowledge in a product support environment

Abstract: Research on knowledge intensive services argues that service firms possess deeper expert knowledge which they co-produce and share with clients and which tends to result in context specific knowledge, (

Cited by 8 publications

References 97 publications

Analysis of drivers for green supply chain management adaptation in a fertilizer industry of Punjab (India)

Analysis of drivers for green supply chain management adaptation in a fertilizer industry of Punjab (India)

Management of knowledge-intensive organisations: what do we know after 20 years of research?

The role of information systems and knowledge codification for service provision strategies

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