The Significance of English Language Development for Future Asian Tourism and Hotel Management Professionals

Zou, Jia Hui; Ramirez, Stephanie; Erazo, Mayra Alexandra Cuenca; Encalada, Maria Asuncion Rojas

doi:10.17507/tpls.0901.02

Cited by 3 publications

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…International internships may be one of the most effective ways to enhance student communication skills; however, before internships, more effort should be made to achieve the requisite English level needed to work in the industry. According to Zou et al (2019), English competency influences service quality in the hospitality industry. Strong proficiency improves service quality, whereas poor proficiency runs the risk of leading to dissatisfied customers and hence may diminish customer loyalty.…”

Section: Discussionmentioning

confidence: 99%

International Internships, Language Competency, and Employability: Perceptions of and Gaps Between Students and Industry Stakeholders

Chen

Goodman

Morrison

et al. 2023

Advances in Hospitality and Tourism Research (AHTR)

View full text Add to dashboard Cite

This study systematically reviewed enhanced employability and language competency in the context of international hospitality internships. A multi-method research design was applied to analyze the perceptions of student interns and industry practitioners. Research methods included a questionnaire, interviews with practitioners, and focus group meetings with students. The quantitative techniques used were importance-performance analysis (IPA) and stepwise regression analysis, and the qualitative approach used was thematic analysis. Results showed that both groups’ perceptions of employability were closely aligned, though gaps existed regarding perceptions of language competency: practitioners felt interns should improve language competency to strengthen employability; conversely, students perceived their language competency as adequate and emphasized their progress. The analysis also indicated that stress management skills and innovation capabilities significantly impacted students’ willingness to remain in the industry. Educators are advised to make joint efforts with hospitality practitioners to help students in improving language competency, communication abilities, and professional knowledge, with the aim of increasing retention rates; as for students, they are advised to partake in language practice that is more interactive and grounded in contextually-relevant content, in order to enhance their professional knowledge and competencies, and to aid them in better navigating the international workplace.

show abstract

Section: Discussionmentioning

confidence: 99%

International Internships, Language Competency, and Employability: Perceptions of and Gaps Between Students and Industry Stakeholders

Chen

Goodman

Morrison

et al. 2023

Advances in Hospitality and Tourism Research (AHTR)

View full text Add to dashboard Cite

show abstract

The Mastery of and Strategies for Understanding the Idiomatic Expressions Applied by the Students of Hospitality and Tourism

Arifuddin

Arafiq

Sujana

et al. 2019

Journal of Hospitality & Tourism Education

View full text Add to dashboard Cite

Language policy in the hospitality industry in Russia

Sagal¹

2022

Linguistics & Polyglot Studies

View full text Add to dashboard Cite

The present study explores language policy and management in the industry of hospitality and tourism in the Russian Federation. Hospitality is a vital sector of the economy which receives strong government support. In 2021 and 2022, amendments to the Federal Law on the Foundations of Tourism Activity were adopted and the National Project “Tourism and the Hospitality Industry” was initiated. These documents aim to promote tourist activity in the country as well as improve the quality of TOPs (tourismoriented products). Foreign language command is inextricably linked with service quality and employees are expected to follow the accepted language code and protocol, though this is unevenly implemented. The paper analyses the adequacy of language policy in the field of hospitality. The term “language management” is preferred to “language policy planning” (LPP) as it better reflects the efforts made to implement changes in current language practices within the social group of hospitality professionals. These changes are driven by the latest political and social developments and reflect current economic and social environment. The paper draws on the latest relevant government documentation and industry language practices, comparing this analysis with the perceptions of 130 interns in Russian hospitality establishments. The comparison identifies existing language problems in the hospitality industry and points to directions for future enhancement. The study also aims to explore the adequacy of English-language preparation for hospitality professionals. It considers foreign language instruction for occupational purposes both at the tertiary level and in the workplace setting. The research paper aims to shed light on how language policy and language management may be of relevance to ESP (English for special purposes) teachers in the area of hospitality.

show abstract

The Significance of English Language Development for Future Asian Tourism and Hotel Management Professionals

Cited by 3 publications

References 0 publications

International Internships, Language Competency, and Employability: Perceptions of and Gaps Between Students and Industry Stakeholders

International Internships, Language Competency, and Employability: Perceptions of and Gaps Between Students and Industry Stakeholders

The Mastery of and Strategies for Understanding the Idiomatic Expressions Applied by the Students of Hospitality and Tourism

Language policy in the hospitality industry in Russia

Contact Info

Product

Resources

About