The Social Robot Expectation Gap Evaluation Framework

Rosén, Julia; Lindblom, Jessica; Billing, Erik

doi:10.1007/978-3-031-05409-9_43

Cited by 5 publications

(3 citation statements)

References 28 publications

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“…Human expectations thereby vary with a magnitude of factors, which is not directly addressed in our typology. However, Rosén et al provide a framework [40] that can be considered when applying the typology in behaviour design or analysis to estimate the effects of user expectations on the signal, the perceived information and the human behaviour.…”

Section: Discussion and Limitationsmentioning

confidence: 99%

Communicative Robot Signals: Presenting a New Typology for Human-Robot Interaction

Holthaus,

Schulz,

Lakatos

et al. 2023

Preprint

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We present a new typology for classifying signals from robots when they communicate with humans. For inspiration, we use ethology, the study of animal behaviour and previous efforts from literature as guides in defining the typology. The typology is based on communicative signals that consist of five properties: the origin where the signal comes from, the deliberateness of the signal, the signal's reference, the genuineness of the signal, and its clarity (i.e., how implicit or explicit it is). Using the accompanying worksheet, the typology is straightforward to use to examine communicative signals from previous human-robot interactions and provides guidance for designers to use the typology when designing new robot behaviours. CCS CONCEPTS• Human-centered computing → Interaction paradigms; Interaction design theory, concepts and paradigms; Interaction design process and methods.

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Section: Discussion and Limitationsmentioning

confidence: 99%

Communicative Robot Signals: Presenting a New Typology for Human-Robot Interaction

Holthaus,

Schulz,

Lakatos

et al. 2023

Preprint

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“…There is a huge discrepancy between the public perception of robots and their real-world capabilities. Rosén et al (2018) claim that the main culprit is mass media and sci-fi, but public presentations of robots are also to blame: they are often scripted, and the human hosts act together with a robot that seems to act in a human-like manner, capable of humor, empathy, showing a diverse range of emotions. These public presentations lack a debriefing session, where the audience would be informed about the reality: that the robots were both programmed beforehand and remote-controlled during the conversation.…”

Section: Creating New Imaginariesmentioning

confidence: 99%

“…Humans extend their lifeworlds to robots. Richardson takes the anthropological concept of "technological animism" and instead of religion, ties it to the lack of awareness of how culture is perpetuated in design, so ignorance becomes the 'animating spirit' (Richardson 2018). For example, the use of robots for sex is justified on the basis that robots are not real entities, they are things.…”

Section: Creating New Imaginariesmentioning

confidence: 99%

When Activism, Tactical Media, Visual And Participatory Media Involve High Stakes: Investigating The Visual And Participatory Aspects Of Science Communication

Bajusz¹

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My research looks at specific applications and methods of the participatory model of science communication: the toolkit based on visual media, performance, participation, in large part derived from contemporary art (participatory art, tactical media, performance). Instead of focusing on practical applications, I carry out a more in-depth sociological analysis of such science communication, including how it exerts effects as a sociopolitical phenomenon. I conducted two case studies: on anti-GMO mobilization and pinkified cancer awareness. While constructing the cases, I describe what technologies I research, how they came to be adapted in Hungary, and who the proponents or opponents are in the debates. Focusing on the political messages and impact of visual and participatory science communication media, I research what types of ideological messages are transmitted by such media, through what mechanisms, and how far can these mechanisms be extrapolated. I analyze my data with visual methods, which I triangulate with focus groups, to inquire both about expert and lay interpretation, and whether the respondents comprehend the images’ rhetoric, or whether they relate to the topics on an affective level. I conclude that visual elements (in my cases inseparable from participation) engaged in political work by mobilising a plurality of mechanisms ̶ of weaponising subjectivity, depoliticising their producers, utilising the political work inherent in representations, shifting the discourse towards emotions, mapping ideology (meaning) onto feeling. Visual and participatory media directed discourse to the register of feelings and experience, reserving a privileged role to community-building, whilst positioning the actors outside the political field. I came to understand such science communication as public ritual: the ideological layers and political connotations of visual communications were so important that images were used as tools of ritualisation, rather than of information transmission. Art, even if rebranded as activism, entangled with science communication, will not cease to be art- that is working through a non-linear causality. In the observed cases, the real political work took place detached from discourse; in fact, in conceptual opposition to other discourses of the organisations. Unlike artists, political movements stake claims for power, and yet through novel science communication formats they can present their activity as being outside the domain of politics, whilst still having a political impact on an affective, ideological, institutional, intersubjective, and subjective level. In the cases I researched, visual and participatory media directed the discourse to the register of feeling and experience, and had a privileged role in either community-building or conferring meaning. Such media itself does political work by positioning the actors outside the political field. Through novel science communication formats, art movements are conflated with political committees, the global and corporate with the grassroots. The modernist, teleological notion of progress used to rely on science both for legitimacy and for positive sentiments. I would argue that in some instances novel formats of science communication (as public rituals) assume these roles of science, and also I suspect public rituals of science communication imbue ideology with sentiments and affects.

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