The Trust Crisis in Healthcare 2006
DOI: 10.1093/acprof:oso/9780195176360.003.01
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The (Sorry) State of Trust in the American Healthcare Enterprise

Abstract: Trust is the foundation upon which our healthcare system is built, but the current trends showing increasing distrust compromise the system's effectiveness. This chapter discusses the reasons behind the decline. It argues that most of the erosion is due to developments that occurred within the health care system—new delivery system, changes in the patient-doctor relationship, and the increasing self-scrutiny leading to controversy around medical errors. Popular media has also helped perpetuate the public's vie… Show more

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Cited by 4 publications
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“…46 Maintaining a high level of service quality and responsiveness (i.e. reducing medical errors, providing transparency to patients) may reduce both competence and values distrust 47 and in turn may increase the utilization of cancer screening tests. This could be an example of how macro-level changes can influence individual behaviors.…”
Section: Discussionmentioning
confidence: 99%
“…46 Maintaining a high level of service quality and responsiveness (i.e. reducing medical errors, providing transparency to patients) may reduce both competence and values distrust 47 and in turn may increase the utilization of cancer screening tests. This could be an example of how macro-level changes can influence individual behaviors.…”
Section: Discussionmentioning
confidence: 99%
“…Unethical and illegal behaviours committed by people shape the ambiance and character of the organization and these include, inter alia , fraud, greediness, corruption, engaging in covert operations, humiliating tactics, sexism, racism, and the rights of others [ 9 ]. Kovanic and Johnson [ 10 ] state that individual behavior does not exist within a vacuum.…”
Section: Ethics Violations In Organizationsmentioning
confidence: 99%
“…Shown here (Figure 2) is the change in public confidence from the mid-1960s through 2002. 11 Interestingly, confidence in medicine has been higher than in other institutions throughout the past few decades, but even it has fallen from 73% to 29% and now matches the confidence rating of other major institutions. 13 Clearly, medicine is losing, or has lost, its privileged place as a trusted institution.…”
mentioning
confidence: 80%
“…11 While the percentage of respondents agreeing that "most people can be trusted" was at a somewhat respectable 55% in 1960, by the year 2000, the number had slid to 33%, a decline of 22 points. 12 The public's trust in those running its institutions has also declined steadily.…”
mentioning
confidence: 99%
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