The spatial organization of hybrid Scrum meetings: A multimodal conversation analysis study

Abstract

Bridging the physical distance between remote locations, video mediated interaction has long been an integral part of workplace activities. Hybrid meetings are instances of video-mediated interaction combining in-person and virtual attendance with some of the participants being co-located, and others joining from remote locations with real-time streaming. This study sets out to explore the ways in which participants co-construct space across multiple sites by coordinating their presence and participation in hybrid daily Scrum meetings. We draw on multimodal conversation analysis to closely examine video recorded data from hybrid Scrum meetings of a software development team. Our analysis shows how participants orient to multiple spaces and their efforts in establishing and maintaining visibility and audibility. The findings have implications for an understanding of hybrid interactions in workplace meetings informing future designs of meetings and collaborative technologies for hybrid collaboration.

Balancing participation in writing meeting minutes online in video-mediated return-to-work negotiations

“…In terms of participation, our study demonstrates the participants' practical challenges for producing, interpreting, and coordinating their joint actions through asymmetrical perspectives provided by the technology mediated communication channel (Heath and Luff, 2000;Büyükgüzel and Balaman, 2023). Especially, our study highlights the importance of the mutual visual accessibility to the screen view (Balaman and Pekarek Doehler, 2022;Ilomäki, 2022) and emerging production of text (Nissi, 2015).…”

“…Our data from video-mediated, online and hybrid, multiparty meetings impose particular constraints on participants to monitor and contribute to the unfolding interaction. Due to the participants' physically distant locations and the technical limitations of the communication channel, they need to cope with asymmetrical perspectives when producing, interpreting, and coordinating their joint actions (Heath and Luff, 2000;Büyükgüzel and Balaman, 2023). A video-mediated multiparty meeting can be characterized as "a fractured ecology" of action (Luff et al, 2003) meaning that the participants have limited and "asymmetric access to each other's activities" (Heath and Luff, 2000, p. 86).…”

Multimediaalisuus ikkunana työelämän digitalisaatioon

“…Työpaikoilla tarkastelun kohteena ovat olleet mm. sähköpostikeskustelut (Skovholt & Svennevig, 2013), chat-kokoukset (Markman, 2009) ja audio-tai videovälitteiset etäkokoukset (Oittinen & Piirainen-Marsh, 2015;Büyükgüzel & Balaman, 2023). Näkökulma on pitkälti ollut vertaileva: digitaalisten medioiden kautta välittynyttä vuorovaikutusta on tarkasteltu suhteessa kasvokkaiseen.…”