The Square of PErceived ACtion Model (SPEAC Model) Applied in Digital Ethnography for Work Activity Analysis: Performance and Workers’ Perception

Abstract

The SPEAC protocol using first-person perspective ethnography and subsequent replay interviews was applied to analyze work activities at a French nuclear power plant during real operating situations of Operations shift teams (15 situations and 30 participants, about 1950 min. video recordings and 2400 min. audio recordings). Results were compared with those obtained with the standard method applied in the French nuclear fleet (Systemic Approach to Training: SAT). Both SPEAC and SAT methods provided knowledge and know-how necessary to perform work activities. Following each analysis, participants were presented with a questionnaire for assessment of the method. Items addressed efficiency, constraints, extended application to colleagues or other activities. SPEAC method showed a significantly higher level of identification of knowledge and know-how per activity (from 1.9 to 9 times more) than SAT and at a lower cost. The SPEAC method

Training Improvement through Subjective Work Analysis: The Example of Radial Puncture

“…Therefore, the SPEAC method contributed to give a refined description of the knowledge and know-how than that of the descriptive method. This finding confirmed previous results (Fauquet-Alekhine, 2016a, 2020Fauquet-Alekhine & Lahlou, 2017).…”

“…The SPEAC method applied for work activity analysis was developed, assessed and validated for workers in nuclear power plants (Fauquet-Alekhine, 2016a, 2020Fauquet-Alekhine and Lahlou, 2017). It is based on the SPEAC model presenting four interacting poles describing competencies in action (Figure 1).…”

“…of the subjects' activity in real operating situations. This is followed by an interview based on the Square of PErceived ACtion model or SPEAC model (Fauquet-Alekhine, 2016a, 2020Fauquet-Alekhine & Lahlou, 2017) involving workers in a reflexive analysis of their activity. The so-called "SPEAC method" provides a refined description of training needs (matrix of competencies) necessary to perform the activity and is used to develop teaching and training.…”

Risk Assessment for Subjective Evidence-based Ethnography Applied in High Risk Environment: Improved Protocol

“…Maintenance professionals on nuclear power plant were technicians or preparers in charge o testing or repairing the equipment. Further information may be found in [17].…”

“…Gobbo [14] applied the SEBE approach to shopping for shoes (videos are available on line: ethnoshoes.com). Occupational day life was adjusted after applying SEBE analysis: examples of application are available for nuclear industry [15][16][17] or for students' day at work [18]. SEBE also includes eye-tracking systems (see the reviews [19][20]) used to analyse and improve training [21][22][23], to analyse consumers' behavior [24][25][26], to study high risk professions such as anesthetists [27], aircraft pilots [28][29][30], fighter pilots [31], air traffic controllers [32], nuclear reactor pilots [17,33].…”