The State of Client-Centered Public Service Delivery in the Netherlands

Jansen, Jurjen; Vries, Sjoerd A. de; Geest, Thea van der; Arendsen, Rex; Dijk, Jan van

doi:10.1007/978-3-642-03516-6_25

Cited by 3 publications

(7 citation statements)

References 7 publications

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“…According to [7], businesses and citizens require more client-centred ways of public electronic services delivery and that with the growing complexity of the society, public organizations need to adapt to this demand. The proposed electronic services delivery model should provide the necessary guidance on ways for moving from the current state to the to-be one.…”

Section: Electronic Services Provisioning and Deliverymentioning

confidence: 99%

“…In the last decade, we have noticed a quite intensive and growing interest in research on public electronic services in the world, especially in Europe. A lot of national projects have already started aiming at studying the design of public services and their delivery methods such as those in [6,7,[25][26][27]. Lofstedt [6] argues that there are quite a number of projects on public services in Sweden that represent developments ongoing for local governmental municipalities.…”

Section: Related Workmentioning

confidence: 99%

“…In the Netherlands, the BDossier concept was needed to help different organisations in the Dutch public sector to share processes and citizens personal data in order to offer better services to citizens and businesses [25]. [7]. However, the BDossier may represent one of the earliest achievements in the Netherlands in this area as a shared public electronic services framework that is more centred to people living in the Netherlands [25].…”

Section: Related Workmentioning

confidence: 99%

“…Information and Communication Technology (ICT) has impacted every government, and there is a real need for services that match citizens and business needs [7]. The challenge for governments in meeting such demands is to achieve integration between front-office services delivery and backoffice to effectively connect citizens to government services [8].…”

Section: Introductionmentioning

confidence: 99%

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Towards A Shared Public Electronic Services Framework

Ali-Eldin¹

2014

IJCA

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E-Government is an urgent topic for developing countries. In Egypt and after the latest political, societal and economic changes over the last three years, it is becoming a critical issue for economic and sustainable development. In this paper, we enunciate the need for a shared public services framework for e-government in Egypt. Furthermore, we discuss the different aspects that need to be considered by such a framework.

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Section: Electronic Services Provisioning and Deliverymentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Towards A Shared Public Electronic Services Framework

Ali-Eldin¹

2014

IJCA

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“…Public organizations do, however, increasingly feel a need to adopt a more clientcentered approach [9]. According to Van Duivenboden and Lips [10] there are three explanations for this.…”

Section: Public Service Delivery To Businessesmentioning

confidence: 99%

Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case

Jansen

Wijngaert

Pieterson

2010

Lecture Notes in Computer Science

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Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur-and situational characteristics have, although small, effect on these choices.

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E-Government Evolution Priorities from a Web 2.0 Perspective: An Exploratory Field Study

Assar

Boughzala

2013

2013 46th Hawaii International Conference on System Sciences

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The State of Client-Centered Public Service Delivery in the Netherlands

Cited by 3 publications

References 7 publications

Towards A Shared Public Electronic Services Framework

Towards A Shared Public Electronic Services Framework

Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case

E-Government Evolution Priorities from a Web 2.0 Perspective: An Exploratory Field Study

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