The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019

McGinley, Sean; Wei, Wei; Zhang, Lu; Zheng, Yanyan

doi:10.1177/1938965520940294

Cited by 48 publications

(29 citation statements)

References 31 publications

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“…We conducted a naturalistic inquiry guided by trustworthiness and transparency (Aguinis and Solarino, 2019;Lincoln and Guba, 1985). Trustworthiness is achieved by incorporating elements in the design and methods to establish the credibility, transferability, dependability and confirmability of the results (McGinley et al, 2021). Aguinis and Solarino (2019) posited that qualitative work is considered rigorous when the studies are sufficiently transparent to be replicated.…”

Section: Methodsmentioning

confidence: 99%

Updates in service standards in hotels: how COVID-19 changed operations

Chan

Gao

McGinley

2021

IJCHM

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Purpose The COVID-19 pandemic has tremendously affected the hospitality industry. With the experiences of severe acute respiratory syndrome in 2003 and commitments to ensure guests’ health and safety, many hotels in Asia have actively engaged in updating and implementing new service standards and measures. This study aims to investigate hotels’ service standard changes, processes of management decisions and preparations for the future. Design/methodology/approach Using grounded theory methodology, this research interviews 24 hotel managers from mainland China and Hong Kong. It examines the differences among hotels with different operation types, classifications and locations, and analyzes the service standards in physical and social services cape. Findings Building on the service marketing and crisis management literature, this research provides a synthesis that reflects how hotels have coped with the COVID-19 crisis. It depicts the service standard update process during the COVID-19. Research limitations/implications In line with the literature in disaster management, hotels experienced the outbreak, response and recovery phases of the crisis management procedure. However, given the severity and scope of the COVID-19 pandemic, undertaking particular processes is necessary at every procedure such as following local guidelines and updating local standard operating procedures (LSOPs). This research also expands the literature on the process of adopting new technology in hotels during crisis management. Practical implications The paper suggests that hotel managers should update and use well-thought-out standards on the bases of available scientific evidence. For example, hotels should use LSOPs according to the local situations. Hotels are also suggested to exert additional efforts and attention in service innovation, guest experience and enhancing hospitableness. Originality/value To the best of the authors’ knowledge, this paper is one of the first efforts to investigate the impact of COVID-19 on hotel operations. It offers empirical evidence from hotel operators who worked against the crisis during the pandemic and provides valuable theoretical contribution to the hospitality service literature as well as managerial implications for hotel operators globally.

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Section: Methodsmentioning

confidence: 99%

Updates in service standards in hotels: how COVID-19 changed operations

Chan

Gao

McGinley

2021

IJCHM

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“…A pesquisa qualitativa requer cautela quanto à generalização dos resultados para outras populações (28,29) . No entanto, pode-se a rmar que, a despeito desta investigação ter sido conduzida em apenas um local e ser fundamentada nas a rmações dos idosos para a análise dos acontecimentos rememorados, a profundidade das respostas obtidas permite entender como as experiências são vivas e salutares nas memórias levando à compreensão da importância da alimentação para as pessoas idosas.…”

Section: Discussionunclassified

Memórias Sobre Alimentação De Idosos Hospitalizados

Silva

Menezes

Amaral

et al. 2021

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Objetivo: Analisar memórias sobre a alimentação de pessoas idosas que foram hospitalizadas em uma Unidade de Terapia Intensiva. Material e Método: Estudo qualitativo, realizado em um hospital público de Salvador, Bahia, Brasil, com quatorze pessoas idosas que foram hospitalizadas em unidades de terapia intensiva entre janeiro de 2013 e maio de 2015. Adotaram-se os seguintes critérios: ser idoso, ter permanecido na UTI por mais de 72 horas, ter se alimentado por via oral e com condições cognitivas para participar de acordo com o Mini Exame do Estado Mental (MEEM). Assim, para os idosos sem escolaridade foram considerados aptos aqueles que apresentavam uma pontuação superior a 18, e 26 para aqueles com mais de oito anos de estudo. Os dados foram coletados por meio de entrevista semiestruturada e analisados através do software estatístico Alceste. Em todos os casos, foram fornecidas informações sobre o protocolo da pesquisa e solicitada a assinatura do Termo de Consentimento Livre e Esclarecido. Resultados: Identi cou-se a classe lexical Memórias de idosos sobre a alimentação, que revela os hábitos alimentares dos idosos, os alimentos preferidos, o ritual de preparo desses alimentos; as proibições sofridas pelo adoecimento crônico e a alimentação no hospital. Conclusão: A alimentação tem importante signi cado na vida destas pessoas idosas. Comer representa um prazer relacionado com suas memórias e identidades culturais.

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“…From a hospitality perspective, Sharma/Altinay in a call for papers back in 2010, entitled 'How can we address contemporary hospitality research issues through qualitative research?,' stated that 'the use of qualitative research methodologies in advancing hospitality knowledge is an increasing trend.' In a similar vein, a more recent study by McGinley et al (2020), which explored the current state of research published primarily in the top five hospitality journals between 2014 and 2019, identified an ascending trend in the number of qualitative papers.…”

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confidence: 85%

Editorial

2020

JQRT

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Since the turn of the 21st century, research output in tourism and hospitality has increased tremendously (Mulet-Forteza et al. 2019). Simultaneously, there has been an increased interest in qualitative tourism and hospitality research (McGinley et al. 2020; Wilson et al. 2020), as an interpretive frame for the understanding of the tourism phenomenon. As a result, there was a need to create an international scientific tourism and hospitality journal focusing solely upon qualitative research. The Journal of Qualitative Research in Tourism (JQRT), published by Edward Elgar Publishing, has been established in order to be dedicated exclusively to the qualitative interpretation and analysis of tourism and hospitality. The journal aims to mark an important milestone as the first ever journal on the very important area of qualitative research in tourism and hospitality. The purpose of this editorial is fourfold: first, to explain the need for a new journal on qualitative research in tourism and hospitality; second, to set the scene by which the journal was conceived and the context in which it aims to operate; third, to introduce the journal's objectives and its inaugural issue; and, fourth, to acknowledge the contributions of authors, reviewers, members of the scientific committee and the publisher to the launching of the first issue and to make a call for engagement and collaboration to all interested parties. RATIONALE FOR LAUNCHING A NEW JOURNAL In the age of information abundance, the initiative of starting a new, academic journal requires some explanation and justification. Qualitative research methods are not newcomers to the fields of hospitality and tourism. Nevertheless, qualitative research in tourism and hospitality occurred relatively late compared to the wider social sciences (Wilson et al. 2020). In fact, tourism scholars' publications utilizing qualitative approaches have been apparent since the 1970s (Dann et al. 1988). The early studies were dominated by ethnographic research approaches and the study of human behavior, and aimed to explore ideas and that would provide an understanding of the tourism phenomenon (McKercher 2018). Therefore, most pioneering early papers greatly contributed to the creation and development of a multidisciplinary tourism social science (Nash 2007) and were qualitative, written particularly by anthropologists, sociologists and geographers (see for example the studies of

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The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019

Cited by 48 publications

References 31 publications

Updates in service standards in hotels: how COVID-19 changed operations

Updates in service standards in hotels: how COVID-19 changed operations

Memórias Sobre Alimentação De Idosos Hospitalizados

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