The Strategic Hybrids of Water Supply Companies as an Effective Management Tool

Kożuch, Barbara; Jabłoński, Adam

doi:10.3390/su10124450

Cited by 4 publications

(6 citation statements)

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“…Hybridity in the criterion of methods and management concepts; -Hybridity in the criterion of the regulated and business market; -Hybridity in the criterion of the application of ontological entities [103].…”

Section: -Hybridity In the Criterion Of An Organization's Goal; -mentioning

confidence: 99%

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Trust as a Key Factor in Shaping the Social Business Model of Water Supply Companies

Jabłoński

2019

Sustainability

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The current principles of doing business differ radically from those that were applied a few years ago. Global economic crises have shown that business must have a more social character. This gave rise to the creation of management solutions that would guarantee the satisfaction of a wide range of corporate stakeholders. In this context, ideas based on social potential began to emerge. As a consequence, the concept of social business models was born, accompanied by an attempt to search for the best business models possible in order to build the appropriate configuration of their components. According to the authors, an attribute of trust may be such a component based on which effective social business models can be built. As water supply companies are social enterprises, they have become the object of scientific research in this case. The purpose of the article is to determine the position of trust in the construction and application of social business models of water supply companies. The scope of the article includes scientific research into water supply companies in the most industrial region of Poland, Upper Silesia, with the most extensive and dense water supply network in the country. In this article, the AHP (analytic hierarchy process) method was used to conduct research. The aim of the analysis was focusing on the issue of trust as a key factor in shaping the social business model of the company. In the questionnaires, respondents were asked to answer questions on the following issues: trust-based organizational behavior at the company; trust-based social capital at the company; trust-based relationships at the company; trust-based processes and activities at the company; trust-based risk at the company; and the trust-based business model at the company. The adopted logic of the scientific argument conducted indicates that trust and its place and role in the social business model of a water supply company have a significant impact on the social and economic performance of the water supply company, and as a consequence, on increased social responsibility towards stakeholders as well. Trust even stabilizes the organization and its business model; it is also a value catalyst and neutralizes the potentially negative impact of the organization on other entities gathered around it. Trust as a stabilizer can also affect the consistency and scalability of the social business model of a water supply company.

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Section: -Hybridity In the Criterion Of An Organization's Goal; -mentioning

confidence: 99%

“…The possibility of dichotomous confrontation of the various resources of the company to achieve competitive advantages in the market [103].…”

mentioning

confidence: 99%

Trust as a Key Factor in Shaping the Social Business Model of Water Supply Companies

Jabłoński

2019

Sustainability

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“…In the area of interorganizational trust, they verified whether interorganizational relationships are characterized by mutual trust and whether organizations in the network cooperate with a feeling of benevolence towards others. According to Kozuch and Jablonski, trust determines proper relationships with other stakeholders of public or social organizations [6]. Moreover, organizational trust means having positive expectations about an organization [72].…”

Section: Collaborative Network Performance and Trustmentioning

confidence: 99%

“…the number of welfare clients who find employment after being counseled by caseworkers" [2] (pp. [5][6]. In this study, we consider the effectiveness at two levels, perception of overall outcomes of the network and perception of interorganizational effectiveness among social welfare centers or nonprofit organization (NGO) employees.…”

Section: Introductionmentioning

confidence: 99%

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Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network

2019

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This study presents the determinants of trust in light of the scientific literature on trust and governance networks. The theoretical analysis focuses on differentiation of various types of trust and its determinants at both for-profit and nonprofit organizations. Moreover, the idea of a network is presented with the main attention given to the performance of collaborative service delivery networks. On the basis of theoretical study, a longitudinal analysis was performed at institutions providing services to the homeless people in Warsaw, Poland. During the periods of 2013 and 2017 to 2018, two cohorts of field questionnaire studies were conducted among employees of 18 social welfare centers (sample based on 18 Warsaw districts) and homeless shelters run by nonprofit organizations (samples of 19 and 22, respectively). These local government institutions and nonprofit organizations comprised the collaborative service delivery network under study. Mixed-method research was applied at welfare centers and nonprofit organizations (NGOs) where both frontline and management level employees were interviewed, and some data were statistically evaluated. The research was conducted using the same questionnaires at both points in time. The research showed that, from the perspective of social welfare centers, interorganizational trust in relation to other social welfare centers and to nonprofit organizations is positively correlated with perceived interorganizational effectiveness of other actors in the network (measured by the possibility of obtaining information, promptness, commitment, completeness and correctness of documents, and assessment of employees’ knowledge). The same results were obtained from the perspective of NGOs. In addition, these correlations remained almost unchanged over time, although the research was repeated after many years using the same variables. Finally, there is no basis to state that trust is correlated with outcome perception when considering the most difficult and complex social services.

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Hybridization as a New Way of Building Social Business Models

Jabłoński

2019

Social Business Models in the Digital Economy

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The Strategic Hybrids of Water Supply Companies as an Effective Management Tool

Cited by 4 publications

References 40 publications

Trust as a Key Factor in Shaping the Social Business Model of Water Supply Companies

Trust as a Key Factor in Shaping the Social Business Model of Water Supply Companies

Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network

Hybridization as a New Way of Building Social Business Models

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