The strategic value of SOA: a comparative case study in the banking sector

A Decision Making Framework for SOA Adoption in e-Banking: A Case Study Approach

“…A case study offers a "holistic" view of the processes involved, as well as a realisation of the topic under research [19]. Baskerville [13] uses a case study approach to study the strategic value of SOA. In their understanding case studies facilitate multi-perspective analyses that lead to a holistic understanding of cultural systems of action, providing the insight that satisfies exploratory questions.…”

“…The critical analysis of the literature review indicates that: (a) integration is one of the most important factors for e-banking success and banks continue to face integration problems related to e-banking [10] , [13], (b) SOA might be a solution for banks to solve integration problems related to e-banking [13], [14], (c) one of the main reasons why banks often fail to achieve the benefits from integration efforts in e-banking is the lack of a methodological framework [15], (d) there is no study on analyzing the critical success factors of SOA adoption in e-banking, (e) there is no methodological framework to explain critical success factors affecting SOA adoption in e-banking, (f) the analysis of models and frameworks indicates that several factors and classifications of factors are not similar among researchers, (g) while some adoption issues are relevant for any organization, others depend on the industry and type of organization and some of these differences may be pertinent to the adoption of SOA in e-banking, (h) e-banking has different requirements and business drivers and may follow a different adoption path, (i) the SOA adoption path in e-banking is not clearly defined and there is a confusion about the SOA adoption content and (j) a methodological framework that explain critical success factors for SOA adoption in e-banking is essential for banks to make right decisions [16].…”

Anatomy of one service-oriented architecture implementation and reasons behind low service reuse

“…Baskerville et al [8] report two case studies of SOA adoption in the banking industry using a two-dimensional framework with service reusability and evolution probability factors to illustrate the trade-off between the anticipated reuse of the service without further versioning of the service before reuse. In short, services which evolve slowly are more likely to be reusable later without changes.…”

“…Drawbacks were also identified from the use of SOA. The service concept was seen difficult both by the business stakeholders and by the developers, making the service elicitation difficult with business [8].…”

“…The mentioned SOA enablers include better facilitation of IT/business communication [8,9,11], top management support [12], use of standards [11], governance for SOA development [11] and SOA competence [11]. The main common obstacles mentioned include lack of business involvement in SOA development [8,10] and change resistance of the personnel [10].…”