The supply chain management of production planning and sustainable customer relationships

Abstract

Cites considerations to be borne in mind when reviewing a supply chain. Compares a number of models which consider customer relationships from the perspective of the supply chain. Suggests that the internal short‐term production planning controls underpin the relationship with the customer and that a sound relationship between production and sales is crucial.

Research opportunities in supply chain management

“…4 Overall, when examining the SCM definitions published, it was unusual to find definitions that included all six themes and/or subthemes (free nodes). In fact, of the 166 unique definitions identified, only eight possessed all themes and sub-themes, and these appeared in sources published in 1990, 1995, 2000 (three times), 2001 (twice) and 2002 (see Stevens 1990;Stewart 1995;Groosse 2000;Poirier and Bauer 2000;Schonsleben 2000;Lummus et al 2001;Towers and Ashford 2001;Elmuti 2002). Typically, most of these definitions were quite lengthy.…”

Supplier Selection Process Enablers: An Interpretive Structural Modeling Approach

“…Senior managers actively encourage change and implement a culture of trust, involvement and commitment in moving towards ``best practice'' [7][8][9][10][11][12][13][14].…”

“…The technology needed to promote and support change may be large or small, strategic or operational -but, used appropriately, it offers the chance to improve the supply chain in order to increase productivity and profitability [6][7][8][9][10][11][12] , [16,18] F. Network relationship: Network can be considered as the chain of organization operating within the same market to satisfy a variety of customers and coordination of customers, suppliers, manufactures result in improved Supplier selection process [6,7,9,12,13,19, and 20]…”

A multi-criteria decision analysis to include environmental, social, and cultural issues in the sustainable aggregate production plans

“…SCM deals with several areas in a supply chain to improve material/information flow between the echelons; customer relationship management, procurement, manufacturing management, and product development are the cores of SCM. Manufacturing management is one of the main activities that is included in a supply chain and has a significant relationship with APP (Lackes, 2008;Towers and Ashford, 2001). When a supply chain manager needs to incorporate sustainability in SCM, focusing on manufacturing and planning are included in the most critical functions due to their strong effect on the pillars of sustainability.…”