“…Hammer(1990)andDavenportandShort(1990firstinitiatedthetermBusinessProcessReengineering,whichhasbecomeawell-knownandprofitablemanagementmechanismoverthepast 27 (O'Neill&Sohal,1999). Tanoglu(2014)arguedthat,duringthelate1980s,withtheadvancement of IT and the expansion of internationalisation, BPR emerged from the three dynamic forces of customers,competitiveness,andinnovation.Supportingthis, Rigby(2015)indicatedthatBPRbegan withIT,customerexpectation,andstandardisation,rethinkingwaysofrunningexistingbusinessto createmorevaluethroughplacinganincreasedamountoffocusonthecustomer.…”