“…Indeed, the process skills of the worker provide the potential for change, and have been identified by social work clients as the single most important factor in treatment success. Empathy and other similar constructs repeatedly appear in the literature examining the therapeutic relationship (TR; Coady & Marziali, 1994; Lejuez, Hopko, Levine, Gholkar, & Collins, 2006; Olio & Cornell, 1993). The field emphasizes empathy, tolerance, and genuine concern for the welfare of vulnerable populations in society and social work outcome research continues to support the empathic and intuitive nature of successful social work practice (Smith, Thomas, & Jackson, 2004; Tevithick, 2003).…”