The Transformation of Tourism and Urban Space in Havana, Cuba

Völkening, Niklas; Benz, Andreas; Schmidt, Matthias

doi:10.1080/21568316.2021.1894598

Cited by 1 publication

(3 citation statements)

References 43 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In this scenario, Havana, possessing a great variety of culturally valuable assets, both tangible and intangible, historical and contemporary, including its status as a World Heritage site ("The Old Havana"), stands out as an ideal vehicle to foster the development of cultural tourism in Cuba [40,41]. Further knowledge of the sector and the market is essential in this process.…”

Section: Study Sitementioning

confidence: 99%

“…Recently, Havana City has positioned itself as a leading destination in Cuba. According to official statistics [37,40], in the last eight years (before the COVID-19 pandemic), the city has received more than 60% of all the international tourists in the country, with 2.5 million tourists per year on average [36]. Havana is also positioned at the top of the three most visited destinations in the Caribbean region (Santo Domingo and Puerto Rico received 2.1 and 1.6 million tourists annually in the same period, respectively) [40].…”

Section: Study Sitementioning

confidence: 99%

“…According to official statistics [37,40], in the last eight years (before the COVID-19 pandemic), the city has received more than 60% of all the international tourists in the country, with 2.5 million tourists per year on average [36]. Havana is also positioned at the top of the three most visited destinations in the Caribbean region (Santo Domingo and Puerto Rico received 2.1 and 1.6 million tourists annually in the same period, respectively) [40]. In addition, its strategic location in the Atlantic, and because of its enclave at a junction between the European and American continents, constitutes a remarkable strength for the archipelago.…”

Section: Study Sitementioning

confidence: 99%

See 2 more Smart Citations

Dissatisfaction Responses of Tourists in the Havana World Heritage Site

Lam-González

Clouet

Sosa³

et al. 2021

Sustainability

View full text Add to dashboard Cite

This paper aims to assess the relationships between tourists’ negative evaluation of key management areas in the cultural city, their overall satisfaction and future intentions. More specifically, this paper proposes a covariance-based structural equations model (CB-SEM) to assess the influence of tourists’ dissatisfaction caused by failures in tourist and cultural services, hygiene and infrastructure on their overall satisfaction with the cultural trip and their intentions to repeat it. Using data collected from 1500 tourists visiting Old Havana on a cultural trip, this paper confirms that a negative opinion on the management of hygiene, cleanliness and crowding is dominant in explaining cultural tourists’ lower levels of satisfaction. In addition, this was found to be the only factor with a negative impact on tourists’ intentions to revisit the city in the future. The results are useful for helping managers of cultural destinations to distinguish the areas that are most relevant in their attempt to promote satisfaction and loyalty in the context of cultural tourism.

show abstract

Section: Study Sitementioning

confidence: 99%