The trickle-down effect of responsible leadership on unethical pro-organizational behavior: The moderating role of leader-follower value congruence

Cheng, Ken; Wei, Feng; Lin, Yonghong

doi:10.1016/j.jbusres.2019.04.044

Cited by 111 publications

(112 citation statements)

References 63 publications

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“…A CFA was performed to test common method bias as suggested by Cheng et al (2019). Fit indices of the hypothesized five-factor model (χ 2 /df = 2.324, CFI = 0.973, TLI = 0.968, SRMR = 0.026, RMSEA = 0.057) was much better ( χ 2 = 3151.174, df = 10, p < 0.001) than that of the single-factor model (χ 2 /df = 20.724, CFI = 0.578, TLI = 0.528, SRMR = 0.142, RMSEA = 0.222), indicating that the common method bias in this study does not seem to be serious.…”

Section: Common Methods Bias Testmentioning

confidence: 99%

Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context

et al. 2021

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Customer citizenship behavior in the online shopping environment is vital to the success of e-retailers. However, it is unclear whether and how service recovery expectation and recovery justice predict customer citizenship behavior in e-retailing settings. Grounded on the expectation confirmation theory and social exchange theory, this study examined the influence of service recovery expectation and recovery justice on customer citizenship behavior with a serial mediation of recovery expectation confirmation and post-recovery satisfaction. A total of 774 samples from e-shoppers with most impressive (N = 401) and most recent (N = 373) service recovery experience were collected to test the hypotheses using structural equation modeling and bootstrapping procedures. This study reveals that service recovery expectation has a negative impact on recovery expectation confirmation, while recovery justice positively affects recovery expectation confirmation, which is further positively correlated with post-recovery satisfaction and customer citizenship behavior. Moreover, recovery expectation confirmation and post-recovery satisfaction play a serial mediation in the relationship between service recovery expectation and recovery justice, and customer citizenship behavior. Our study contributes to the growing body of customer citizenship behavior literature by offering an alternative perspective (i.e., service recovery) to understand what encourage or impede customer citizenship behavior, and expands service recovery literature by combining service recovery expectation and recovery justice into a framework and revealing the expectation–confirmation mechanism through which they influence post-recovery satisfaction in online shopping setting.

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Section: Common Methods Bias Testmentioning

confidence: 99%

Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context

et al. 2021

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“…When employees with high perceived insider status believe they have the respect and recognition of the organization and it meets their needs for emotional connection and belonging, in order to maintain a good relationship with the organization, they may seek positive performance opportunities, positive feedback, and take the initiative to act in a way that is beneficial to the organization, and also may engage in UPB. Second, employees who perceive themselves as organizational insiders may believe that they are an important part of the organization and are closely related to the development of the organization [37,38], and therefore feel obligated to do more to further the organization's interests [39]. They may internalize the goals of the organization into their own goals, and even sacrifice the interests of others to help the organization achieve its goals.…”

Section: Perceived Insider Status and Unethical Pro-organizational Behaviormentioning

confidence: 99%

Employee-Oriented CSR and Unethical Pro-Organizational Behavior: The Role of Perceived Insider Status and Ethical Climate Rules

Yin

Zhang

2021

Sustainability

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Although existing research generally has found that corporate social responsibility (CSR) has a positive impact on organizations and individuals, researchers should still be alert to the potential risks it may bring. This study will explore why employee-oriented corporate social responsibility (employee-oriented CSR) triggers unethical pro-organizational behavior (UPB). Based on the social identity theory, this study establishes a moderated mediation model to explore the impact mechanism of employee-oriented CSR on UPB. We collected survey data from 298 employees of manufacturing organizations to test our research model. The regression statistics results indicate that employee-oriented CSR can indirectly (via perceived insider status (PIS)) affect employees’ UPB. Moreover, ethical climate rules negatively moderate the relationship between PIS and UPB, and negatively moderate the indirect effect of employee-oriented CSR on UPB. This study promotes a full understanding of the impact of CSR, expands the micro-foundation of CSR, and extends the research on the antecedents of employees’ UPB by revealing the social-psychological mechanism of employee-oriented CSR impact UPB, and also gives specific suggestions to put into practice.

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“…According to previous research, the influence of leadership on UPB is ambiguous. On the one hand, Wang and Li [ 16 ] indicated that moral leadership was associated with a decrease in UPB in followers, and Cheng et al [ 15 ] concluded that responsible leadership, by cascading through mid-level leaders, leads to a decrease in UPB among ordinary workers. However, the findings of Miao et al [ 14 ] demonstrated that there is a curvilinear relationship between ethical leadership and UPB.…”

Section: Theory and Hypothesesmentioning

confidence: 99%

“…This explains the ambiguous influence of leadership on UPB [ 14 ]. Some studies suggest that leadership can decrease employees’ engagement in UPB [ 15 , 16 ], while others indicate that it contributes to its increase [ 13 , 17 ]. Moreover, numerous studies have concluded that leadership causes employee engagement in UPB to increase through the moderating influence of various factors, such as the ethical climate [ 18 ], continuance commitment [ 19 ], work engagement [ 20 ], moral disengagement [ 21 ], reflective moral attentiveness [ 22 ], and organizational identification [ 23 , 24 ].…”

Section: Introductionmentioning

confidence: 99%

Leadership, religiousness, state ownership of an enterprise and unethical pro-organizational behavior: The mediating role of organizational identification

Gigol

2021

PLoS ONE

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This study proposes a model in which organizational identification mediates the correlations among state-owned enterprises (SOEs), authentic leadership, Christian religiousness, and unethical pro-organizational behavior (UPB). The proposed theoretical framework is based on moral identity theory, social identity theory, and social exchange theory. We tested the hypothesized model using data (N = 389) from employees of various companies and industries in Poland. Of the respondents, 49.1% worked in SOEs. The reliability and validity of the measures were established. The correlation coefficients among the analyzed variables were obtained using the bootstrap confidence interval method. To thoroughly examine the causal relationships among the variables, covariance-based structural equation modeling (CB-SEM) was adopted. Path analysis was conducted and used to verify a model in which organizational identification mediated the correlations among state involvement in the ownership of an enterprise, authentic leadership, Christian religiousness, and UPB. State involvement in the ownership of an enterprise, authentic leadership, and Christian religiousness were linked to increased organizational identification, which in turn was linked to the intensification of UPB. With the level of organizational identification controlled, state ownership of an enterprise was linked to lower UPB intensity. Limitations, implications and future research directions are discussed.

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The trickle-down effect of responsible leadership on unethical pro-organizational behavior: The moderating role of leader-follower value congruence

Cited by 111 publications

References 63 publications

Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context

Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context

Employee-Oriented CSR and Unethical Pro-Organizational Behavior: The Role of Perceived Insider Status and Ethical Climate Rules

Leadership, religiousness, state ownership of an enterprise and unethical pro-organizational behavior: The mediating role of organizational identification

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