“…While some studies find that trust improves performance (Cullen et al , 2000; Zhang et al , 2003), several others reveal the absence of a significant direct link between trust and performance (Aulakh et al , 1996; Fryxell et al , 2002; Inkpen and Currall, 1997; Sarkar et al , 2001; Osella, 2021) and still another (Lyles et al , 1999) reports a negative relationship with performance. Such discordant findings suggest not only that trust’s relationship to performance is complex and poorly understood but also that trust may not improve outcomes under all circumstances (Katsikeas et al , 2009).…”