The Updated DeLone and McLean Model of Information Systems Success

Urbach, Nils; Müller, Benjamin

doi:10.1007/978-1-4419-6108-2_1

Cited by 201 publications

(252 citation statements)

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“…Etezadi-Amoli and Farhoomand (1996) empirically show a positive relationship among these variables. These models are still used and studied (Urbach & Muller, 2012). However, the empirical research that examines such direct link has produced mixed results (Petter et al, 2008).…”

Section: Introductionmentioning

confidence: 99%

Automating and informating: roles to examine technology’s impact on performance

Bravo

Santana

Rodón

2016

Behaviour & Information Technology

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Information quality and system quality are considered key factors in determining the usefulness of systems. However, prior studies have yielded mixed results. This article holds that the system's assistance (the degree of the assistance provided by a system through its two roles: automating and informating) mediates in this relationship and may help to explain such mixed results. Furthermore, it holds that the system's level of intervention (the degree to which technology participates in carrying out the tasks) is another key factor in determining its usefulness, especially through the automating role. Data from 246 users filling different hierarchies and functional areas were collected. Results show that information quality and system's level of intervention explain usefulness through both roles. System quality explains usefulness through the informating role, but not through the automating role. The factors' differentiated effects through each role may help managers to establish more effective criteria and priorities in the different stages of an information system's life cycle.

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Section: Introductionmentioning

confidence: 99%

Automating and informating: roles to examine technology’s impact on performance

Bravo

Santana

Rodón

2016

Behaviour & Information Technology

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“…As it has used by Xu et al [23], the term IS project has also used interchangeably with information technology (IT) project referring to IS development for deploying business processes and services. In addition, the use of multiperspective approach has also implemented in this study 668 based on suggestions of the previous studies [5], [6], [10], [27], [29]- [34] in order to produce the higher result validity than the single perspective usage.…”

Section: Methodsmentioning

confidence: 99%

“…Numerous scholars [5], [10], [27], [29]- [34] indicated that an overall framework can be developed through combining several perspectives in order to represent the success dimensions. Clearly, two meta-analysis studies by Petter et al [30] and Urbach and Muller [34] described that the use of multidimensions will produce a high content validity.…”

Section: Dimensions Of the Is Project Successmentioning

confidence: 99%

“…Clearly, two meta-analysis studies by Petter et al [30] and Urbach and Muller [34] described that the use of multidimensions will produce a high content validity. These studies represented that the multidimensional usage is more reasonable rather than single ones [6], [30], [34] in the project performance measurements, but a number of scholars [23]- [24], [35]- [38] used partially the project dimensions in their studies. Subiyakto and Ahlan [32] presented coherently combination of four dimensions to understand a project in information and communication technologi (ICT) environment.…”

Section: Dimensions Of the Is Project Successmentioning

confidence: 99%

“…They have also concluded that their concepts contribute towards the body of knowledge by highlighting the effect of the context-related criteria on the project success definitions and plans [10]. In short, it is unavoidable that the use of multidimension concepts is more reasonable, rather than the single dimension usage in the IS project measurement studies [6], [30], [34]. Utilization of this multidimension meaurement will ensure a high content validity in the project performance researches [30], [34], especially if one can develop coherently the interrelationship between success criteria and success factors as suggested by Stankovic et al [14] who concluded that they did not represented this interrelationship in their studies.…”

Section: Dimensions Of the Is Project Successmentioning

confidence: 99%

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An Alternative Method for Determining Critical Success Factors of Information System Project

Subiyakto¹,

Ahlan²,

Sukmana³

2014

TELKOMNIKA

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Historically, information system (IS) IntroductionProject performance studies in IS environment have been the interest of both researchers and practitioners for many years [1], but few of them focused on the methodological aspects in particularly the CSFs determination method. This method described how to identify critical areas that affect significantly performances of the project [2]. Although, this method as an IS methodology has introduced by John Rockart [3] using top-down approach in the late 1970s, but numerous researchers [4]- [12] have been using the bottom-up in their studies. Boynton and Zmud [2] described that the top down approach lends a sense of consistency and completeness. On the other side, they have also indicated that this nonautomated methodology is difficult to use and needs direction from a skilled analyst. It is may be one of the reasons why numerous researchers [4]-[12] utilized the bottom up in their studies because its easiness in the utilization, even by non-professional audiences [13]. Nevertheless, researchers [14] who used this method in their empirical studies concluded that they did not successful to prove the critical connection between most of the used CSFs and the project outcome. However, each of these methods has strengths and weaknesses, but the challenges here are how the IS project managers can determine the right CSFs that affect significantly in their projects using the appropriate method.In addition, researchers and practitioners will get an alternative choice to determine CSFs of their projects if both methods are combined in term of sharing the strengths and weaknesses. This combination is aimed to give a new perspective on understanding the IS project environment related to the organizational, managerial, and environmental issues. This paper presents combination of two methods abovementioned using the compatibility analysis. As described by Belout and Gauvreau [15] that most of models are developed using the previous theories rather than on empirical proofs. Based on this description, authors tried to make a logical sense to combine the top down [2] and the bottom up [4]- [12] methods. The aim is to provide an alternative method in order to deal a new method in the CSFs determination process. The following sections describe literature review, research method, the proposed method, its implementation in a case study, and lastly, this article is concluded with suggestion for the further studies.

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Exploring the potential of blockchain‐enabled smart contracts for achieving net‐zero emissions: An empirical study

Bag,

Rahman,

Routray

et al. 2024

Bus Strat Env

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A sustainable future entails addressing net‐zero emissions, which balances greenhouse gas emissions, thereby mitigating climate change. This study explores the relationship between the information quality, system quality, and service quality of blockchain‐enabled smart contracts (BSCs) with collaboration quality to achieve net‐zero emissions. The study further explores the role of collaboration quality in influencing the intention‐to‐use BSC and organizational satisfaction. The study employed the revised DeLone and McLean model and validated it with data from 434 respondents using structural equation modeling. The results validate all the hypotheses derived from the updated DeLone and McLean information system (IS) success model. There exist significant relationships between information quality, system quality, and service quality in the BSCs leading to collaboration quality to achieve net‐zero emissions. The study establishes the significant role of collaboration quality which positively impacts usage behavior and organizational satisfaction, mediated by the intention to use. The findings of this study offer insights for organizations and policymakers seeking to harness blockchain for environmental sustainability.

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The Updated DeLone and McLean Model of Information Systems Success

Cited by 201 publications

References 50 publications

Automating and informating: roles to examine technology’s impact on performance

Automating and informating: roles to examine technology’s impact on performance

An Alternative Method for Determining Critical Success Factors of Information System Project

Exploring the potential of blockchain‐enabled smart contracts for achieving net‐zero emissions: An empirical study

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