The use of co-creation within the luxury accommodation experience – myth or reality?

Harkison, Tracy

doi:10.1016/j.ijhm.2017.11.006

Cited by 72 publications

(57 citation statements)

References 56 publications

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“…Similarly, Gui, Fasoli and Carradore (2017) state that digital wellbeing is a state obtainable not only by the individual personal skills, but also is a societal characteristic that determines what is the norm in digital media usage. In case of hotel experiences, the responsibilities are both on the guests as well as hotels that should help in co-creating pleasurable experiences (Harkison, 2018) and limiting all ICT frictions accordingly. Thus, calm ICT design that is provided by hotels but evaluated with the scope of guests' attention can be seen as a hotelindustry response to the growing demand in the global goal of achieving digital wellbeing.…”

Section: Calm Ict Design and Co-creating Digital Well-beingmentioning

confidence: 99%

Calm ICT design in hotels: A critical review of applications and implications

Stankov

Filimonau

Slivar

2019

International Journal of Hospitality Management

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There has recently been a call for revisiting the effect of ICT on guest experience in hotels. This is because ICT solutions can act not only as enhancers of hotel guest experience, but also as its inhibitors. In response to this call, the notion of calm ICT design has recently been introduced. Calm ICT design describes the ICT solutions that are used only when and if required, thus not calling user's attention at all times. Although this concept is highly relevant to the hospitality industry, it has never been systematically considered within. This paper conceptualizes calm ICT design for application in the hospitality context. To this end, it analyzes the ICT solutions that are currently employed by hospitality businesses from the calm ICT design perspective; discusses how the opportunities offered by calm ICT design can be better capitalized upon by hospitality managers; and outlines directions for future research.

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Section: Calm Ict Design and Co-creating Digital Well-beingmentioning

confidence: 99%

Calm ICT design in hotels: A critical review of applications and implications

Stankov

Filimonau

Slivar

2019

International Journal of Hospitality Management

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“…Firstly, prior hospitality research focuses on the conceptual understanding of the value co-creation process (Chathoth et al 2013;Camilleri & Neuhofer, 2017). It seems that hotel patrons are willing to participate and co-create value and that value co-creation enables hotels to achieve a competitive advantage (Harkison, 2018).…”

Section: Introductionmentioning

confidence: 99%

The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study

Roy

Balaji

Soutar

et al. 2019

Cornell Hospitality Quarterly

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This study examines the antecedents and consequences of value co-creation behavior in a hospitality context. An online questionnaire with samples of hotel patrons in the United States and Australia was used to obtain data and partial least square modeling was used in the analysis. The results suggest patron fairness perception enhances trust and identification with a hotel, which encourage engagement in the value co-creation behavior. Furthermore, this behavior enhances patron well-being and respect for the hotel. The study contributes to the literature by suggesting a value co-creation behavior model in the hospitality context and empirically examining the antecedents and consequences of this behavior. The results have important implications for managers designing service encounters that can encourage hotel patrons to engage in the value co-creation behavior.

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“…Globalization, competition and cultural convergence have made the search for uniqueness a central issue for destinations (Anholt, 2002). Recognizing the changing role of consumers from passive receivers to active creators, marketing and tourism research has focused on the role cocreation has played in building a unique customer experience (e.g., Harkison, 2018;Prahalad & Ramaswamy, 2004). Vargo and Lusch (2008) proposed the concept of co-creation based on service-dominant logic (S-D logic), which highlights the joint role of service providers and consumers in value co-creation.…”

Section: Introductionmentioning

confidence: 99%

Co-creation experience and place attachment: Festival evaluation

Zhang

Fong

2019

International Journal of Hospitality Management

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Adopting customer-to-customer value co-creation logic, this study explored the underlying dimensions of the co-creation experience and its effects on the behavioral intention to attend festivals. The analysis focused on the role of place attachment and festival satisfaction as mediators in the relationship between festival visitors' satisfaction with the co-creation experience and their behavioral intention to attend the festival. Drawing on 444 survey responses, our findings support the mediation roles of place dependence and festival satisfaction. The findings did not vary between tourists and residents. This suggests that facilitating shared consumption of festivals motivates festival attendees to re-patronize specific festivals. Based on these findings, both theoretical and practical implications of this analysis are discussed.

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The use of co-creation within the luxury accommodation experience – myth or reality?

Cited by 72 publications

References 56 publications

Calm ICT design in hotels: A critical review of applications and implications

Calm ICT design in hotels: A critical review of applications and implications

The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study

Co-creation experience and place attachment: Festival evaluation

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