The use of counsellor verbal response modes and client-perceived rapport

Support and Reluctance in the Pre‐substantive Phase of Alleged Child Abuse Victim Investigative Interviews: Revised versus Standard NICHD Protocols

“…In the present study, it was unclear which component(s) of the RP enhanced the efficacy of support on subsequent responding. Modifying the content of the episodic memory training section of the pre-substantive phase to include emotional events rather than neutral events might enhance trust and cooperation between children and interviewers (Sharpley, Fairnie, Tabary-Collins, Bates, & Lee, 2000). Specifically, reporting emotional events during the pre-substantive phase could increase children's comfort in disclosing other emotional events, including abuse.…”

Counsellor facial expression and client-perceived rapport

“…For example, the things that counsellors say to clients (i.e., their verbal behaviour) has been shown to influence the client's desire to pursue the counselling process via enhanced rapport with the counsellor (e.g., Hill & Gormally, 1977) with some indications as to the most effective counsellor verbalizations to achieve this (Sharpley, Fairnie, Tabary-Collins, Bates & Lee, 2000). In addition, the counsellor's nonverbal behaviour is a powerful means of projecting a message of caring to the client, and may either strengthen or weaken rapport between counsellor and client (Highlen & Hill, 1984).…”

Counselling Aboriginal peoples: A thematic study of counselling experiences.

“…The bond can be defined as "the degree of trust and emotional closeness experienced by the client and counsellor, almost identical to rapport" (Sharpley et al, 2000, p. 101). Furthermore, this bond is seen to be of paramount importance, especially if the bond is lacking as it contributes to the fact that half of all clients drop out of treatment or terminate counselling by the fourth visit (Sharpley et al, 2000). In general, if there is no proper bond or relationship developed between counsellor and client, then there will be no therapeutic counselling process.…”

“…However, data indicates that the level of alliance between the counsellor and client is a major, if not the major, determining influence on clients deeming counselling as successful (Sharpley et al, 2000). Tom Morris (1994), author of True Success, defined numerous conditions for a client to achieve success, which include the following: determining what one wants, focus and concentration in preparation and planning, self-efficacy, a commitment of emotional energy, being consistent and persistent, possess integrity, and a capacity to enjoy the process o f getting there (c.f.…”

“…The relationship in counselling develops out of the bond formed between counsellor and client (Sharpley, Faimie, Tabary-Collins, Bates, & Lee, 2000). The bond can be defined as "the degree of trust and emotional closeness experienced by the client and counsellor, almost identical to rapport" (Sharpley et al, 2000, p. 101).…”