The work concerns selected rescue problems, including the handling of the 112 emergency number during the Covid-19 pandemic in Poland. The 112 number is valid throughout the EU, it is used only to notify in emergency situations of threat to health, life, or property. As social practice shows, disruptions in its functioning, including unjustified reports, significantly increase the costs of its operation, and in extreme cases may lead to failure to provide assistance to those in need. The ongoing pandemic has left a significant mark on many aspects of life, including the operation of rescue systems responsible for the safety of citizens in the country. The co-author of the work during the service of the 112 emergency number noticed some problems and disadvantages related to the rescue operation in crisis management. This was the reason for presenting this issue in the form of a publication. Selective problems of rescue in crisis management related to the ongoing pandemic were indicated. There are problems with the lack of strength and resources of the State Medical Rescue, the emergency notification process itself also requires improvement, as evidenced by the responses of the respondents - 112 operators. Not all identified defects are presented in the publication. The list of problems indicated by the respondents is longer, not always related to the pandemic. Only appropriate changes in the management of the rescue system are able to improve the quality and efficiency of the system. The utilitarian solutions presented in this publication can serve this purpose.