The Use of Digital Healthcare Platforms During the COVID-19 Pandemic: the Consumer Perspective

Alharbi, Fawaz

doi:10.5455/aim.2021.29.51-58

Cited by 32 publications

(22 citation statements)

References 37 publications

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“…Furthermore, healthcare transformation programme as a part of vision 2030 which included rapid digitalization of healthcare system has proved to be beneficial in delivering the healthcare services as there was a significant increase in the deployment of various mHealth application and also increase in the number of mHealth users [ 4 ]. However, studies [ 5 – 8 ] have identified issues in mHealth implementation in Saudi Arabia such as lack of awareness of mHealth among the citizens, and lack of facilitating conditions. In addition, varying levels of accessibility, utilization, and perceptions of digital health technologies were identified across different population groups in Saudi Arabia [ 9 ].…”

Section: Introductionmentioning

confidence: 99%

Users’ satisfaction levels about mHealth applications in post-Covid-19 times in Saudi Arabia

Alanzi

2022

PLoS ONE

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Purpose This study aims to investigate the users’ satisfaction levels about mHealth applications and their intentions to use them in future (in post-Covid-19 times) in Saudi Arabia. Methods A cross-sectional survey design was adopted in this study. The mHealth App Usability Questionnaire (MAUQ)22 was used in this study. An online version of the survey was created using Google Surveys, and a link for the survey was generated. As the objective of this study is to assess the users’ satisfaction levels about mHealth applications and their intentions to use them in future (in post-Covid-19 times) in Saudi Arabia, all individuals who used or using mHealth applications will be included in this study. At the end of the survey time period, 318 responses were received. Results Items including ’easy to learn using the app’ (mean rating = 3.9), ’easy to find information on the application’(mean rating = 3.9), ’interface of the app’ (mean rating = 3.8) were rated to be highly effective by the participants.). However, ability to recover from mistakes while using the applications (mean rating = 2.9), inconsistency in navigation (mean rating = 2.9), and lack of all necessary functions (mean rating = 2.3) were few issues identified. No statistically significant difference of opinions was observed in relation to all sub-scales of usability factor. Conclusion Although the satisfaction levels are good with respect to mHealth applications, the sudden rise in the mHealth users can be partly linked to the several psychological issues such as anxiety and depression among people and also because of restricted access during the pandemic.

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Section: Introductionmentioning

confidence: 99%

Users’ satisfaction levels about mHealth applications in post-Covid-19 times in Saudi Arabia

Alanzi

2022

PLoS ONE

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“…Information quality is the ability of information to satisfy users' information needs (Alshikhi & Abdullah, 2018). Information quality includes reference to the accuracy, timeliness, and relevance of the information provided to users (Alharbi, 2021). According to Xie et al, (2017) information quality is information that can provide knowledge for users to find out the information needed.…”

Section: Quality Of Information On Purchase Decisionsmentioning

confidence: 99%

“…Trust can be interpreted as a person's willingness towards others with the hope and belief that others can give important actions for the giver, regardless of their abilities (Alotaibi et al, 2019). Using telemedicine is based on trust where trust is a person's belief that can be measured from a social perspective, which mainly concerns the doctor-patient relationship (Alharbi, 2021). Patient trust is defined as beliefs about expectations that are based on expertise, privacy, confidentiality, and reliability from experts ( Wu et al, 2021).…”

Section: The Effect Of Trust On Purchase Decisionsmentioning

confidence: 99%

Decisions to Use Telemedicine During The COVID-19 Pandemic: The Effects of Perceived Fear, Information Quality, and Trust

Yulaikah¹,

Artanti²

2022

SSS

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The emergency COVID-19 pandemic brings anxiety in the world and has changed customer behavior especially in the decision to use technology in the health sector. Digital health care changing consumer behavior from using conventional health services to digital. Health technology, telemedicine are designed for long-distance communication between doctor and patient, which is considered to bring effectiveness and efficiency during the COVID-19 pandemic. This research aims to examine perceived fear, information quality, and trust to use telemedicine during the COVID-19 pandemic. This research focuses on Halodoc users aged 17-45 years and uses a non-probability technique sampling. Respondents for this research were collected using an online questionnaire. Data were analyzed by the multiple linear regression method. The result showed the information quality and trust had significant effects on the decision to use M-health. However, perceived fear has no significant effect on to use of M-health.

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“…Though the digitalization process has ramped up, studies [ 6 , 7 ] have identified issues such as lack of preparedness and awareness of eHealth among the citizens, which has affected the implementation of eHealth solutions in the country. A recent study [ 8 ] has highlighted that lack of facilitating conditions in relation to eHealth has affected the trust among healthcare consumers. Furthermore, there were issues identified in relation to the formulation of eHealth policies and implementing them, as disparities were identified among the various population groups in terms of accessibility, utilization, and perceptions of digital health technologies [ 9 ].…”

Section: Introductionmentioning

confidence: 99%

Attitudes of Patients with Chronic Diseases toward Management eHealth Applications Systems in Post-COVID-19 Times

ALsharif

2022

IJERPH

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Introduction: There has been an increase in the adoption of eHealth technologies and applications by health consumers globally because of the restrictions imposed due to the COVID-19 pandemic in the last two years. The sudden change in the users’ attitudes toward eHealth adoption needs to be critically evaluated and understood, as it can be the stepping stone toward rapid digitalization of healthcare operations in Saudi Arabia as a part of Vision 2030. Purpose: The purpose of this study was to evaluate the attitudes of the patients with chronic diseases toward eHealth applications in post-COVID times. Methods: A cross-sectional study design was adopted using the online questionnaire as a data collection instrument. All the health consumers using eHealth services aged above 18 years and living in Saudi Arabia were included in the survey. The survey was conducted for 3 weeks, resulting in a final sample of 234 participants. Results: Overall, 73.8% of the participants stated that they adopted eHealth only out of necessity, while 37.3% stated that they adopted it because no other services were available. Only 10.3% stated that they adopted eHealth out of interest. In relation to the future use of eHealth, 51.5% of the participants stated that they would definitely not use eHealth applications, and 33.6% stated that they would probably them once the pandemic ends. Only 4.4% of the participants stated that they would very much probably, and 10.5% stated they would probably not use eHealth applications once the pandemic ends. a significant difference in opinions in relation to the future adoption of eHealth applications was observed among the male and female participants, and also between the age groups of younger (age <35 years) and older (age ≥35 years) participants. Conclusions: For the change in attitudes (increased adoption of eHealth) to be sustained, policymakers need to develop relevant strategies promoting the use of eHealth in Saudi Arabia.

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The Use of Digital Healthcare Platforms During the COVID-19 Pandemic: the Consumer Perspective

Cited by 32 publications

References 37 publications

Users’ satisfaction levels about mHealth applications in post-Covid-19 times in Saudi Arabia

Users’ satisfaction levels about mHealth applications in post-Covid-19 times in Saudi Arabia

Decisions to Use Telemedicine During The COVID-19 Pandemic: The Effects of Perceived Fear, Information Quality, and Trust

Attitudes of Patients with Chronic Diseases toward Management eHealth Applications Systems in Post-COVID-19 Times

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