The Use of E-government from the Perspective of Biggest Business Entities in Serbia

Abstract

The development and use of information and communication technologies (ICTs), and in particular the Internet, have changed the way businesses operate in the last twenty years, providing a number of new opportunities for improving innovation and competitiveness. Today, modern ICT is considered to be the basis for the development of a knowledge society, in which the concept of e-government plays a special role. The main goal of this paper was to examine the perceptions of business users, in terms of perceived barriers and benefits achieved, from the use of electronic public administration services. The survey included 500 companies with the highest business income in Serbia. The data collected were analyzed using Pearson’s correlation coefficient, Mann Whitney’s test and Kruskal-Wallis test. The results of the research showed that the level of acceptance of electronic services is still lower than expected, given the volume of services offered. Also, this study pointed to the need to raise the level of awareness of businesses about e-government services, as well as the need to improve the quality of electronic services, in terms of complete digitization, alignment with enterprise requirements and regular updating of data.

The Strategy of Establishing E-government and Developing the Performance of Public Administration

“…This comprises creating joint technical solutions among public institutions and producing higher quality and more efficient services for citizens and businesses by adopting standardized information protocols. In conclusion, if the government embraces the idea of incorporating information technologies into good governance reforms, the objective of reform becomes a priority, the necessary information should be thoroughly understood, and information technologies should be employed to accomplish these requirements and objectives (Đurašković & Viduka…, 2021).…”

Approach to the Impact of Digital Technologies on Sustainability Reporting through Structural Equation Modeling and Artificial Neural Networks

“…An increase in the quality of information [101] and cyber security is needed so that companies stimulate the acceptance and use of e-government services [102]. At the same time, by knowing the companies' perceptions of the use of electronic services, it will be possible to increase their quality through total digitization, alignment with the companies' requirements, and periodic data updating [103].…”