The Use of Internal Crowdsourcing for Qualification and Competence Development in Organizations

Abstract

This article deals with the question of how internal crowdsourcing can be used as a tool to support employee qualification measures and help develop their competencies in organizations. The first chapter examines the current state of the competence research. A paradigm shift from ‘qualification and professional development’ towards ‘competencies’ and the implications for the concept are described. Chapter “An Introduction to Internal Crowdsourcing” deals with the analyses and work on the subject of competence acquisition and development, including considering the results of two interview series and two workshops. In chapter “Managing the Crowd: A Literature Review of Empirical Studies on Internal Crowdsourcing”, the authors present a combined and practical approach to support competence development through internal crowdsourcing in organizations. Finally, the last chapter sums up main results and perspectives for competence development through a combination of virtual and face-to-face working processes.