“…- Foreign language barrier – lack of sufficient knowledge of foreign language (Engelbert, 1974; Gordon and Santman, 1981; Thorp et al , 1988; Haag, 1989; Buckland, 1991 – understanding: cognitive access; Riley, 1992; Schmidt and Wellems, 1992; Marcella, 2001; REFLECT, 2002; Schaafsma et al , 2003; Eriksson‐Backa, 2008).
- Lack of time – for reading, searching and finding information systematically (Martyn, 1964, 1987; Summers et al , 1983; Haag, 1989; Gravois et al , 1995; Applebee et al , 1997; D'Alessandro et al , 1998; Hertzum and Pejtersen, 2000; Monopoli and Nicholas, 2000; Wales, 2000; Nicholas, 2001; Ferguson and Crawford, 2001; Hewitson, 2002; Rehman and Ramzy, 2004; Swinglehurst, 2005; Wallis, 2006; Revere et al , 2007; Shenton, 2008; Bertulis, 2008; Tonge, 2008; Khasseh et al , 2009).
- Psychological inhibition to computer and internet use – new technology anxiety, computer anxiety (Arad and Finkler, 1977; Vanes, 1993; D'Alessandro et al , 1998 – personal barriers; Juntunen and Saarti, 2000; D'Elia et al , 2002; Onwuegbuzie et al , 2004 – mechanical barriers).
- Psychological inhibition to ask questions – to librarians, faculty members and others (Line, 1963; Mount, 1966; Mellon, 1986; Andrews, 1991; Vanes, 1993; Harris and Dewdney, 1994 – lack of self‐confidence; Massey‐Burzio, 1998; Onwuegbuzie et al , 2004 – affective barriers, barriers with staff; Juntunen and Saarti, 2000; Lilley, 2008; Eriksson‐Backa, 2008).
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