The Use of Mobile Applications for Travel Booking: Impacts of Application Quality and Brand Trust

Albayrak, Tahir; Rodríguez, María Rosario González; Caber, Meltem; Karasakal, Sezer

doi:10.1177/13567667211066544

Cited by 24 publications

(18 citation statements)

References 100 publications

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“…Based on the results of estimating structural parameters using SEM, hypothesis 1 is supported. The results of this study are consistent with studies conducted by Holden and Karsh (2010), Blut, Wang, and Schoefer (2016), Venkatesh, Thong, and Xu, (2012), Chauhan (2015), and Albayrak et al (2021) which indicate the significant strength of perceived usefulness in explaining and predicting intentions to use or adopt new technological systems. In the TAM framework, PU is hypothesized as a direct predictor of behavioral intention to use the technology of interest (Park et al, 2014;Catchpole et al, 2022).…”

Section: Discussionsupporting

confidence: 90%

“…In the TAM framework, PU is hypothesized as a direct predictor of behavioral intention to use the technology of interest (Park et al, 2014;Catchpole et al, 2022). Previous studies have shown that PU is positively related to sustained intention in the context of research on the use or adoption of new technology systems, such as e-text (Baker-Eveleth & Stone, 2015;Stone & Baker-Eveleth, 2013), instant messaging (Wang, Ngai, & Wei, 2011), mobile service providers (Abbas & Hamdy, 2015;Catchpole et al, 2022), online travel services (Li & Liu, 2014;Albayrak et al, 2021), e-learning (Lin & Wang, 2012), blog learning (Tang, Tang, and Chiang, 2012), as well as knowledge creation (Chou et al, 2009). This study further emphasizes that when elementary teachers believe in the benefits of online learning technology during ELT, the intention to use this technology in the ERL process will be higher.…”

Section: Discussionmentioning

confidence: 99%

“…Kieras and Polson (1985) and Polson (1987) stated, new technology users, have different knowledge about their work situation, which they can use to determine the tasks performed with the adopted system (Lee, Kozar, & Larsen, 2003;Naruetharadhol et al, 2021). Furthermore, Roberson (1989) also stated that individuals have a well-defined knowledge structure regarding the purpose of their work in the organization (see: Lee, Kozar, & Larsen (2003); Albayrak et al (2021)). Thus, in line with previous studies, the authors consider job relevance as a cognitive assessment that directly affects perceived usefulness.…”

Section: Discussionmentioning

confidence: 99%

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School Teachers’ Behavior in Remote Learning During Covid-19 Pandemic: Indonesia Perspective

Patiro

Budiyanti

2022

Turkish Online Journal of Distance Education

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This study aims to uncover the extension of the Technology Acceptance Model (TAM) in understanding, explaining, and predicting elementary school teachers’ behavior in Indonesia to use online learning technology during the covid-19 pandemic. The TAM model in this study is extended by accounting for four additional variables, which are subjective norms, and job relevance as a predictor of perceived usefulness, also, computer self-efficacy and computer anxiety to predict perceived ease of use. This study uses an online survey method with a purposive sampling technique involving 475 elementary school teachers located in Jakarta, Palu, and Sorong (some of the big cities in Indonesia). The data analysis technique is Structural Equation Modeling (SEM) with the help of IBM SPSS AMOS 21 software. The results of this study show that the TAM model developed in this study can explain and predict the intentions of elementary school teachers in using online learning technology during the covid-19 pandemic as indicated by the support of the hypotheses tested in this study. Overall, TAM is a very popular model for understanding, explaining, and predicting the use of new technology systems. The implications and limitations of this study are also discussed in this article.

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Section: Discussionsupporting

confidence: 90%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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School Teachers’ Behavior in Remote Learning During Covid-19 Pandemic: Indonesia Perspective

Patiro

Budiyanti

2022

Turkish Online Journal of Distance Education

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“…When making an offline purchase, reliable information comes from personal sensory examination, whereas online shopping is influenced by the customer's purchase intention in addition to social influence or knowledge and curiosity [84]. To overcome the barrier of not being able to view products before purchasing them [85], good trust in shopping requires high quality online services [86,87] and professional online platforms [88]. Improved trust when shopping online occurs when full information about product attributes is available, and for this reason, care should be taken with this aspect of online sales.…”

Section: Discussionmentioning

confidence: 99%

Determinants of Purchase Behavior of Young E-Consumers of Eco-Friendly Products to Further Sustainable Consumption Based on Evidence from Poland

Maciaszczyk

Kwasek²,

Kocot

et al. 2022

Sustainability

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The aim of the article is to analyze the purchasing behavior of young e-consumers of organic products in regard to sustainable consumption. The article highlights the importance of the Internet in the intensification of purchasing processes of modern consumers and presents the results of the study conducted in November 2021 using a survey questionnaire involving a sample of 620 respondents. As a result of statistical analyses, a structural model was estimated using the maximum likelihood method. It allowed us to determine the variables that influence the purchasing behavior of young e-consumers, as well as to illustrate the degree of the influence between endogenous variables. Defining these relationships made it possible to determine the factors that affect the buying behavior of young e-consumers in the market of organic products. The results of the study and the analysis of the model have led us to the conclusion that purchasing behavior is mainly determined by product information derived from various sources involving product and service quality or warranty, thus giving the consumers the right to file a complaint. The balance between these factors creates the grounds for sustainable consumption and putting emphasis on the specified groups of factors by the producers will allow shopping activities to intensify among young e-consumers. The ongoing SARS-CoV-19 pandemic has posed a serious limitation to an effective performance of the following study. In the future, the authors intend to carry out similar research among overseas respondents so that it is possible to verify if the current trends can also be traced in foreign markets.

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“…They may access their frequently answered questions (FAQs) on issues relating to ancillary services like insurance products and loyalty points. At times, they use their live chat facilities that are usually operated via artificially intelligent (AI) chatbot technologies (Adam et al, 2020;Camilleri, 2019), through social networking services (SNSs), including Facebook Messenger or WhatsApp, among others (Albayrak et al, 2021;Buhalis and Moldavska, 2022;Camilleri and Troise, 2022;Lee et al, 2020;McLean and Osei-Frimpong, 2019), to resolve their queries or complaints. Camilleri and Kozak (2022a) sought to explore the antecedents affecting intentions to use travel websites.…”

Section: Interactive Travel Appsmentioning

confidence: 99%

Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps

Camilleri

Troise²,

Kozak³

2023

JHTT

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Purpose Customers are increasingly using mobile applications (apps) to compare prices of travel and hospitality services and to purchase their itineraries, tours and stays. This study aims to explore key factors affecting the individuals’ perceptions on the usefulness of travel apps and sheds light on the causal paths predicting the individuals’ dispositions to use them. Design/methodology/approach Quantitative data was gathered from 1,320 research participants, who were members of popular social media groups. They were analyzed through a composite-based partial least squares approach. Findings The results confirm that information quality, source credibility and the functionality of travel apps are significantly affecting the individuals’ perceptions about their usefulness as well as their intentions to continue using them in future. They also indicate that there are highly significant indirect effects within the information technology adoption model. Research limitations/implications This study integrates the information quality and source credibility factors from the information adoption model (IAM) with a functionality construct that was drawn from electronic service quality. This study examines their effects on the technology acceptance model (TAM)’s perceived usefulness and behavioral intentions. Practical implications This research implies that there is scope for the travel service providers to enhance the quality and functionality of their mobile apps to improve their consumers’ perceptions about the utilitarian value of these ubiquitous technologies. Originality/value This contribution raises awareness on the importance of incorporating a functionality construct in addition to IAM and/or TAM “usability” factors to better understand the individuals’ dispositions to avail themselves of online content and/or to adopt interactive innovations. In this case, it implies that certain functionality features of travel apps, including their responsiveness and technical capabilities, can trigger users to increase their engagement with these mobile technologies on a habitual basis.

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The Use of Mobile Applications for Travel Booking: Impacts of Application Quality and Brand Trust

Cited by 24 publications

References 100 publications

School Teachers’ Behavior in Remote Learning During Covid-19 Pandemic: Indonesia Perspective

School Teachers’ Behavior in Remote Learning During Covid-19 Pandemic: Indonesia Perspective

Determinants of Purchase Behavior of Young E-Consumers of Eco-Friendly Products to Further Sustainable Consumption Based on Evidence from Poland

Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps

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