“…Process-oriented systems must react to the dynamic environment in an organisation quickly and be capable of adapting themselves to current needs and priorities (Pekárková et al, 2013). For this purpose, a lot of new approaches, methods and instruments have appeared in reaction to this trend (Barta, 2013). Moreover, emergency management is specific because of the distrust of information technologies, because of necessary interoperability with other information systems and because of the emergency information system's complexity and the necessity to develop resistance to breakdowns and crashes (Hiltz et al, 2010;Haddow et al, 2013).…”