The Use of Social Media in Emergency Management by Public Agencies and Non-Governmental Organizations: Lessons Learned From Areas Affected by Hurricanes Isaac, Sandy, and Harvey

Kirby, Ryan Hamilton

doi:10.31390/gradschool_dissertations.5108

Cited by 2 publications

(1 citation statement)

References 21 publications

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“…US Federal Emergency Management Agency (FEMA) on federal disaster declarations in the United States [147] •…”

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confidence: 99%

Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge

Abboodi,

Pileggi,

Bharathy

2023

Encyclopedia

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This review proposes a concise literature review aimed at identifying the current body of knowledge on the adoption of Social Networks in crisis management. The major input is a structured research question based on the initial reading about the topic. Before the recent pandemic, most literature focused on local crises, with relatively few exceptions. Additionally, self-organising systems are spontaneously established between people who are affected by a crisis. The fundamental assumption underlying this study is the huge potential of Social Networks in the field of crisis management. That is supported, directly or indirectly, by a number of previous studies, which emphasise how effective adoption leads to better decision-making for crisis managers and local communities. Among the identified challenges is the need to integrate official communication by emergency agencies with citizen-generated content in a contest for credibility and trustworthiness. In certain cases, it has been reported that there is a lack of specific competence, knowledge, and expertise, as well as a lack of sufficient policies and guidelines for the use of Social Networks. Those challenges need to be framed by considering the classic difficulties of providing timely and accurate information to deal with fake news, unverified or misleading information, and information overload. Bridging major gaps through advanced analytics and AI-based technology is expected to provide a key contribution to establishing and safely enabling the practice of effective and efficient communication. This technology can help contrast dissonant mental models, which are often fostered by Social Networks, and enable shared situational awareness. Future research may take a closer look at AI technology and its impact on the role of Social Networks in managing crises.

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“…US Federal Emergency Management Agency (FEMA) on federal disaster declarations in the United States [147] •…”

mentioning

confidence: 99%

Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge

Abboodi,

Pileggi,

Bharathy

2023

Encyclopedia

View full text Add to dashboard Cite

show abstract

Social Networks in Crisis Management: a Concise Literature Review

Abboodi,

Pileggi,

Bharathy

2023

Preprint

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This paper proposes a concise literature review aimed at identifying the current body of knowledge on the adoption of Social Networks in Crisis Management. The major input is a structured research question based on the initial reading around the topic. Before the recent pan-demic, most literature has focused on local crises, with a relatively low number of exceptions. Additionally, self-organizing system are spontaneous established between people who are af-fected by a crisis. Among the identified challenges, there is the need to integrate official commu-nication by emergency agencies with citizen-generated contents in a contest of credibility and trustworthiness. In certain cases, it has been reported a lack of specific competence, knowledge, and expertise, as well as a lack of sufficient policies and guidelines in the use of Social Networks. Those challenges need to be framed by considering the classic difficulties to provide timely and accurate information, to deal with fake news, unverified or misleading information, and infor-mation overload. Bridging major gaps though advanced analytics and AI-based technology is expected to provide a key contribution to establish and safely enable in practice an effective and efficient communication, to contrast dissonant mental models, which are often fostered by Social Networks, and to enable a shared situational awareness.

show abstract

The Use of Social Media in Emergency Management by Public Agencies and Non-Governmental Organizations: Lessons Learned From Areas Affected by Hurricanes Isaac, Sandy, and Harvey

Cited by 2 publications

References 21 publications

Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge

Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge

Social Networks in Crisis Management: a Concise Literature Review

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