The number of patients suffering adverse incidents during treatment in hospitals is not declining. The cost of this poor safety record in Australia is $1 billion to $4.7 billion each year. Quality and safety initiatives focus on promoting adverse event reporting. Major problems include poor reporting of adverse events and lack of clinician involvement.We propose a model for clinician-led reporting based on secure transmission of encrypted data from a programmed personal digital assistant (PDA) to a secure database, leading to automated analysis of clinician-performance data. The programmed PDA also facilitates the reporting of critical incidents. All critical incidents are automatically fed back by email to the organisational
The problem in health careThe available evidence suggests that the percentage of hospitalised patients suffering an adverse incident during admission is not declining.
1-5Major inquiries into publicised revelations of substandard health care performance continue to find one of the major contributing factors is an institutional and professional culture opposed to self-reporting and open disclosure.6-10 The costs of this continuing poor safety record run to billions of dollars in most developed societies. 1,5,11 Current quality and safety initiatives focus on promoting adverse or sentinel incident reporting to institutional committees seeking to discover contributory causes and implement corrective strategies 1,12,13 Unfortunately, poor individual reporting rates for adverse events in health care and inadequate clinician involvement in the related processes continue. 1,[14][15][16][17][18] This is despite other industries, such as aviation and environmental resource management, making considerable progress in this area. 19,20 The adoption of sustained health care quality improvement programs is similarly poor despite the fact that numerous authors have documented the benefits of such programmes to improved What is known about the topic? New information technologies promise to make meaningful, accurate data about patient care broadly available, and the potential advantages for quality and safety have long been anticipated. Realising those benefits has been a difficult and slow process.
What does this paper add?A system which enables anaesthetists to record routine clinical data, and critical incidents, by means of hand-held computers has been successfully introduced in three major hospitals, with good results. Careful attention to the ownership and security of data, and the questions of cost and indemnity have been critical to the success of this model.
What are the implications?Direct input of clinical data by clinicians at the point of care is practically and financially feasible, and professionally acceptable, in at least some settings, and offers significant potential benefits for the safety and quality of patient care.