The use of twitter by mayors in Turkey: Tweets for better public services?

Sobacı, Mehmet Zahid; Karkin, Naci

doi:10.1016/j.giq.2013.05.014

Cited by 121 publications

(76 citation statements)

References 30 publications

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“…Recent social media case studies by Hofmann et al ( 2013 ) and Sobaci and Karkin ( 2013 ) are fi rstly utilizing publically available data to understand how local governments are using social media, and secondly, making suggestions of how local governments could better utilize these tools. Hofmann et al ( 2013 ) found that German Government departments are using Facebook to provide up to date information, often with URLs to external content; however, they do not use Facebook to market their services.…”

Section: Social Media Adoption By Local Governmentsmentioning

confidence: 99%

“…Hofmann et al ( 2013 ) discovered that pictures and videos increase citizen interactions, especially when they are dealing with events and leisure activities; on the contrary, posts regarding government reports and information on current political situations were least popular. Likewise, Sobaci and Karkin's ( 2013 ) study of mayors in Turkey found their use of Twitter was mostly to promote their own operations and actions under the guise of information sharing about public services. Hence, Twitter use involves self-promotion and political marketing, with very little attempt to improve local public services (Sobaci and Karkin 2013 ).…”

Section: Social Media Adoption By Local Governmentsmentioning

confidence: 99%

“…Likewise, Sobaci and Karkin's ( 2013 ) study of mayors in Turkey found their use of Twitter was mostly to promote their own operations and actions under the guise of information sharing about public services. Hence, Twitter use involves self-promotion and political marketing, with very little attempt to improve local public services (Sobaci and Karkin 2013 ).…”

Section: Social Media Adoption By Local Governmentsmentioning

confidence: 99%

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Social Media Adoption and Use by Australian Capital City Local Governments

Williamson

Ruming

2016

Public Administration and Information Technology

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This chapter explores social media adoption and use by Australian capital city local governments. Despite digital communication with the community being an integral part of modern local government functions, the types of digital communication being used are not commonly monitored or analyzed in the Australian context. This chapter provides an investigation of the types of social media being employed by local governments and a sentiment analysis of Twitter accounts from a sample of local governments in Sydney. The results suggest that social media is being used in a variety of forms according to the size and function of the local governments and is infl uenced by the level of Twitter activity undertaken by the mayor. IntroductionModern society has become reliant on online services and its infl uences on the way in which people communicate with one another (Wellman and Haythornthwaite 2002 ). Many of us conduct a signifi cant part of our lives online paying bills, ordering groceries, booking travel, biding on auctions, and catching up with long lost friends. Social media has built on the communication capabilities of the Internet to play a signifi cant role in changing the way people communicate with each other and with organizations. Information and communications technology has tremendous administration potential in that it can aid organizations with interconnectivity, service delivery, effi ciency and effectiveness, transparency, and accountability (Yildiz 2007 ). One of the outcomes of this growth in online interaction has been the establishment of e-government. E-government was originally defi ned as the utilization of the Internet to deliver government information and services to citizens. E-government defi nitions have since been extended by the emergence of Web 2.0. O'Reilly ( 2005 ) coined the term Web 2.0 to distinguish Internet technologies that feature the

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Section: Social Media Adoption By Local Governmentsmentioning

confidence: 99%

Section: Social Media Adoption By Local Governmentsmentioning

confidence: 99%

Section: Social Media Adoption By Local Governmentsmentioning

confidence: 99%

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Social Media Adoption and Use by Australian Capital City Local Governments

Williamson

Ruming

2016

Public Administration and Information Technology

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“…Portanto, além dos canais diretos em que o cidadão pode emitir sua opinião, como e-mails, ouvidorias e portais de reclamação, as mídias sociais (blogs, microblogs, wikis, fóruns, redes sociais eletrônicas, entre outras) podem ser utilizadas para promover serviços públicos participativos e orientados para o cidadão (SOBACI; KARKIN, 2013). Porém, o grande volume de informações que circula atualmente nessas plataformas demanda tecnologias que permitam sua análise (BONSÓN et al, 2012).…”

Section: Daniel José Silva Oliveira and Paulo Henrique De Souza Bermejounclassified

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Oliveira

Bermejo

2017

Organ. Soc.

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Resumo E ste estudo procurou identificar como a análise de sentimento, baseada em textos extraídos de mídias sociais, pode ser um instrumento de mensuração da opinião pública sobre a atuação do governo, de forma a contribuir para a avaliação da administração pública. Trata-se de um estudo aplicado, interdisciplinar, exploratório, qualitativo e quantitativo. Foram revisadas as principais formulações teóricas e conceituais acerca do tema e realizadas demonstrações práti-cas, utilizando-se uma ferramenta de mineração de opinião que proporcionou precisão satisfatória no processamento de dados. Para fins de demonstração, foram selecionados temas que motivaram a realização da onda de protestos que envolveu milhões de pessoas no Brasil em junho de 2013. Foram coletadas, processadas e analisadas, aproximadamente, 130 mil mensagens postadas no Facebook e no Twitter sobre esses temas em dois períodos distintos. Por meio dessa investigação, observou-se que a análise de sentimento pode revelar a opinião polarizada dos cidadãos quanto à atuação do governo. his study sought to identify as sentiment analysis, based on texts taken social media can be a measuring instrument of public opinion on the government's performance in order to contribute to the evaluation of public administration. This is an applied study, interdisciplinary, exploratory, qualitative and quantitative. The main theoretical and conceptual formulations on the subject were reviewed and conducted practical demonstrations using an opinion mining tool which provided satisfactory precision in data processing. For demonstration purposes, themes were selected that motivated the wave of protests involving millions of people in Brazil in June 2013. They were collected, processed and analyzed approximately 130,000 messages posted on Facebook and Twitter on these topics in two distinct periods. Through this analysis, it was observed that the sentiment analysis can reveal the polarized opinions of citizens about the government's performance.

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“…Other research has focused on observable online tactics [20][21][22] and the effectiveness of these tactics [23][24][25]. Most of these studies focus either on publicly observable online practices that can be extracted from the Web and individual social media accounts.…”

Section: Change In Government Ict Adoptionmentioning

confidence: 99%

Social media adoption

Mergel

2014

Proceedings of the 15th Annual International Conference on Digital Government Research

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Social media adoption is oftentimes seen as technologically determined by third parties outside of government, with government's role limited to reactively jump on the bandwagon and respond to citizen preferences. However, social media interactions are emergent and challenging existing bureaucratic norms and regulations. This paper provides empirical evidence for the institutionalization stages government agencies' move through when they are adopting new technologies. Adoption occurs at varying degrees of formalization and not all departments in the U.S. executive branch regulate and restrict the use of new technologies in the same way. The internal procedural and organizational changes that occur during the adoption process are extracted using qualitative interviews with social media directors in the 15 departments which received the executive order to "harness new technologies" in order to make the U.S. government more transparent, participatory and collaborative. In addition to the perceptions of federal social media directors, a process tracing approach was used to map the accompanying governance and institutional changes and follow-up orders to direct the adoption of social media. Tracing both the behavior of individual organizations as well as the institutional top-down responses, this paper is both relevant for academics as well as practitioners. It provides the basis for future large-scale research studies across all levels of government, as well as insights into the black box of organizational responses to a top-down political mandate.

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The use of twitter by mayors in Turkey: Tweets for better public services?

Cited by 121 publications

References 30 publications

Social Media Adoption and Use by Australian Capital City Local Governments

Social Media Adoption and Use by Australian Capital City Local Governments

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Social media adoption

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