1994
DOI: 10.1016/0361-3682(94)90010-8
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The usefulness of management accounting systems, functional differentiation and managerial effectiveness

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Cited by 222 publications
(206 citation statements)
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“…Consistent with previous CEO and business unit studies, several 0.001 of the informativeness variables are significant predictors of performance measurement choices. Manufacturing operations are negatively associated with the use of nonfinancial measures, supporting claims that nonfinancial measures are relatively more informative in service operations (Hayes 1977;Mia and Chenhall 1994). Plans used to support a continuous improvement strategy (CONTIMP) tend to use a mixture of financial and nonfinancial measures, as seen in the significant, positive relations in the SOME_NF and BUS_UNIT models and the negative relations in the WORKER and PROFIT models.…”
Section: Resultsmentioning
confidence: 75%
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“…Consistent with previous CEO and business unit studies, several 0.001 of the informativeness variables are significant predictors of performance measurement choices. Manufacturing operations are negatively associated with the use of nonfinancial measures, supporting claims that nonfinancial measures are relatively more informative in service operations (Hayes 1977;Mia and Chenhall 1994). Plans used to support a continuous improvement strategy (CONTIMP) tend to use a mixture of financial and nonfinancial measures, as seen in the significant, positive relations in the SOME_NF and BUS_UNIT models and the negative relations in the WORKER and PROFIT models.…”
Section: Resultsmentioning
confidence: 75%
“…In service departments, activities are more heterogeneous and less standard, requiring a broader set of measures to evaluate performance. Mia and Chenhall (1994) offer similar arguments, claiming that marketing organizations are less routine and face more exceptions than production organizations, thereby requiring a more diverse set of performance measures.…”
Section: Informativenessmentioning
confidence: 98%
“…of the informativeness variables are significant predictors of performance measurement choices. Manufacturing operations are negatively associated with the use of nonfinancial measures, supporting claims that nonfinancial measures are relatively more informative in service operations (Hayes 1977;Mia and Chenhall 1994). Plans used to support a continuous improvement strategy (CONTIMP) tend to use a mixture of financial and nonfinancial measures, as seen in the significant, positive relations in the SOME_NF and BUS_UNIT models and the negative relations in the WORKER and PROFIT models.…”
Section: Correlations Among Predictor Variablesmentioning
confidence: 75%
“…Penelitian Brownell (1983) menggunakan responden para manajer fungsional yang relatif heterogen dalam mempersepsikan tingkat ketidakpastian lingkungan yang dihadapi. Bukti empiris menunjukkan bahwa ketidakpastian lingkungan yang dihadapi oleh manajer pemasaran lebih tinggi daripada manajer produksi (Brownell, 1982 a ;Brownell dan Hirst, 1986;Mia dan Chenhall, 1994), sedangkan departemen penelitian dan pengembangan memiliki dinamisme lebih tinggi daripada departemen pemasaran (Brownell, 1985).…”
Section: Gaya Evaluasi Anggaranunclassified