“…This is considered surprising in view of the multigenerational nature of visitors and workforce that span the entire industry (Kapoor & Solomon, 2011;Barron, Leask & Fyall, 2014) and the fact that demographic change is, arguably, the strongest force for change over the next generation (McRae, 1995;von Bergner & Lohmann, 2013). Interestingly, this is despite more generic studies on workforce characteristics ; leadership (Stanat, 2005;Hagermann & Stroop, 2013); the consumption of fast food (Padgett, 2009); sports consumption (Johnson, Summers & Jocumsen, 2006); and fashion (O'Cass & Choy, 2008). More specifically, the paucity of studies on Gen Y in the visitor attraction sector is surprising as it represents a sector where all generations visit and work together, as evidenced by studies conducted by Leask, Fyall and Barron (2013a;2013b) among others (see Prideaux, Yee-Sum Lee & Tsang, 2016).…”