The Value of Decision Making to the Airlines: An Analysis of Passenger Preferences on Check-ins

Abstract

The nature of business environment in airports has made speed of operations crucial. From this standpoint, check-in areas in airports have become the most important place for monitoring the speed of operations. Airline companies offer many methods for check-in processes to the passengers and along with that there has been a huge increase in usage of self-check-ins. In this phase, decision making comes into play. This study is an attempt to reveal the value decision making for the airlines by analysing the passenger preferences on check-ins. Based on the quantitative data, correlational analysis method is performed and RStudio is used for all computations. Hence, some decisions are made based on that analysis.

The Decision-Making Practices among Air Traffic Controllers during Conflict Resolution in Aviation Industry: A Case Study

“…Furthermore, another related research emerged. A study by Aygün, Yılmaz and Gülseçen (2017) investigated how the value of decision-making for airlines relate to preferences of passengers during check-ins. The quantitative research was carried out in Turkey, and the focus of the research was on decision-making but based on the passengers' preferences during check-ins.…”