The Veterinary Health Care Team: Going from Good to Great

Ruby, Kathleen L.; DeBowes, Richard M.

doi:10.1016/j.cvsm.2006.10.004

Cited by 11 publications

(11 citation statements)

References 12 publications

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“…The effectiveness of this model is being increasingly researched ( 1 , 2 ). Although the team approach to veterinary medicine has been advocated for decades ( 3 – 5 ), empirical research on the topic is sparse. Teams are generally considered across disciplines to consist of individuals with interdependent tasks, sharing responsibilities for outcomes ( 2 , 6 ).…”

Section: Introductionmentioning

confidence: 99%

Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team

et al. 2015

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The objective of this qualitative study was to compare veterinarians’ and Registered Veterinary Technicians’ (RVT’s) perceptions of the veterinary healthcare team with respect to the impact of toxic attitudes and a toxic environment. Focus group interviews using a semi-structured interview guide and follow up probes were held with four veterinarian groups (23 companion animal veterinarians) and four Registered Veterinary Technician groups (26 RVTs). Thematic analysis of the discussions indicated both veterinarian and RVT participants felt team members with manifestations of toxic attitudes negatively impacted veterinary team function. These manifestations included people being disrespectful, being resistant to change, always wanting to be the “go to person,” avoiding conflict, and lacking motivation. When conflict was ignored, or when people with toxic attitudes were not addressed, a toxic environment often resulted. A toxic environment sometimes manifested when “broken communication and tension between staff members” occurred as a result of employees lacking confidence, skills, or knowledge not being managed properly. It also occurred when employees did not feel appreciated, when there was difficulty coping with turnover, and when there were conflicting demands. The presence of people manifesting a toxic attitude was a source of frustration for both veterinarian and RVT participants. Prompt and consistent attention to negative behaviors is recommended to reduce the development of a toxic environment.

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Section: Introductionmentioning

confidence: 99%

Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team

et al. 2015

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“…Communication issues within the veterinary team have been emphasised in the study by Ruby and DeBowes [48]. These researchers found that team communication in veterinary practice is challenging.…”

Section: Cross-disciplinary Communication In a Veterinarian Professiomentioning

confidence: 99%

An integrated review of the role of communication in veterinary clinical practice

Pun

2020

BMC Vet Res

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Background There is a growing interest in exploring the nature of communication in veterinary medicine and understanding how veterinary practitioners communicate with their clients and other professionals. This is the first integrative review of literature on veterinary communication. Applying the PRISMA model, the PubMed, PsychInfo and ERIC databases were searched using keywords such as ‘veterinary’, ‘vet’, ‘communication’ and ‘interaction’ for related articles published between 1 January 2000 and 31 December 2018. Results Keyword searching through the databases yielded 1572 related studies. Only 48 of these studies were included in our analysis after an in-depth review by two independent reviewers using the critical appraisal skills Programme frameworks with high inter-rater reliability (Cohen’s kappa coefficient κ > 0.8). The existing body of research on veterinary communication can be classified into three major areas: (a) client–veterinarian communication, (b) cross-disciplinary communication in a professional veterinarian team and (c) training of veterinary communication skills. This review details the complexity and heterogeneity of agenda in the field of veterinary communication. The included studies indicate that veterinary practitioners are not equipped with specific communication skills to address different agendas in veterinary communication. The veterinary curriculum should include a component on communication training that can help veterinary students acquire necessary communication skills that allow them to effectively communicate with clients and other professionals Conclusion This review detailed the complexity of agendas in the field of veterinary communication. The results indicate that veterinary practitioners can further benefit from training on specific communication skills that address the agendas found in veterinary communication research. Furthermore, the veterinary curriculum should include a component on communication training that equips veterinary students with the necessary communication skills that allow them to effectively communicate with different stakeholders such as clients and colleagues with and across the field of veterinary science.

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“…Individuals united in their professional values. 11 importance of 42 personal and professional attributes (including the seven personal attributes for teamwork), and 10 technical skills. Clients were asked to rate teamwork's importance, but not to define it.…”

Section: 'Conscientiousness'mentioning

confidence: 99%

“…Understanding the impact of personal attributes on teamwork can help inform the design of targeted training interventions to develop desirable team behaviours, such as dependability ascribed to ‘conscientious’ individuals and the interpersonal skills associated with ‘agreeableness’ . Likewise, personal attributes such as ‘accepting of others’ and ‘sharing professional values’, recognised as essential to team success in the veterinary teams' literature, are worth considering when developing a framework of personal attributes for veterinary teamwork as outlined in Table .…”

Section: Introductionmentioning

confidence: 99%

“…This study was part of a larger study exploring perceptions of UQ VT graduates, their veterinary employers/supervisors, nurses who worked with them, academics who taught them, and veterinary clients, regarding a range of personal and professional attributes and technical skills to inform VT curriculum and pedagogy. This particular study aimed to capture these stakeholders' perceptions of the desirability of a range of personal attributes, drawn from the ‘Big‐Five’ personality model and the veterinary teams' literature (Table ), for VT graduates working in veterinary health care teams, and to elucidate the nature of veterinary teamwork. There is limited published research to date on either of these constructs.…”

Section: Introductionmentioning

confidence: 99%

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What makes a great clinical team? Stakeholder perspectives on the attributes of effective veterinary health care teams in Australia

et al. 2019

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Extensive research in the business and organisational literature links teamwork to enhanced productivity and employee job satisfaction. Good teamwork capability is also a highly regarded graduate attribute linked to employability. This study explored desirable teamwork attributes for veterinary technology graduates in Australia, by surveying veterinarians, veterinary technology graduates, veterinary nurses, clients and academics. Respondents highlighted the importance of seven attributes sourced from the cross‐disciplinary teamwork literature—‘flexibility’ (in approach to work), ‘agreeableness’, being ‘cooperative’, ‘socially sensitive and perceptive’, ‘conscientiousness’, being ‘accepting of others’ and ‘sharing professional values’. The majority in each stakeholder group viewed all attributes important for teamwork concurring with findings in other fields. Few differences were found between and within groups with veterinarians and academics rating ‘conscientiousness’ higher than others and female clients placing more importance on relational attributes compared to male clients. Thematic analysis of an open‐ended item asking the veterinary health care groups, and veterinary academics, to define teamwork generated nine themes centred on: collaboration, goals and outcomes, sharing values, relationships, diversity, communication, task‐orientation, personal attributes, and workplace culture. This study illuminates an interprofessional perspective on veterinary teamwork. Results will be useful for veterinary technology, veterinary nursing and veterinary educators when developing a curriculum for interprofessional teamwork to enhance team performance, employability and, ultimately, the quality of veterinary services.

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The Veterinary Health Care Team: Going from Good to Great

Cited by 11 publications

References 12 publications

Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team

Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team

An integrated review of the role of communication in veterinary clinical practice

What makes a great clinical team? Stakeholder perspectives on the attributes of effective veterinary health care teams in Australia

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