“…It is through claims-making that agencies compete with one another to show not only that they are still the most important and knowledgeable ‘experts’ on a given subject, but, to put it more contentiously, they show that they care the most. Social work, and in particular, child care agencies have suffered from a constant stream of negative publicity, stretching back at least over the last 20 years (Butler & Drakeford, 2003; Chenot, 2011; Jagannathan & Camasso, 2011). In addition, the impact of contractual government funding and competitive tendering on voluntary organisations has been to pitch agencies against one another in a world of increasingly scarce resources (Buckingham, 2009; Carmel & Havelock, 2008).…”