“…Jani (2022) research has shown that, given the role of the peer group, the creation of groups that function collaboratively as learning communities plays an important role in student retention, encouraging the synergies that are created between students to support their persistence in the university system. According to this author, when relationships between students are encouraged, students support each other during the learning process, which increases the level of integration of students in the university, which is one of the most influential factors in the decision to continue, an argument that has also been defended by Cantos et al (2021) and Gutierrez-Aguilar et al (2021), who justify the building of groups, forums or communities as a way to reinforce perceived support. Gupta et al (2020) have recognised the role that educational quality management systems can play in redesigning the didactic and pedagogical approaches that are implemented in the university, as they help to conduct a continuous and targeted audit to understand the role that the strategies that the university implements have on student retention.…”