The Voices of Design: Discourse in Participatory Information System Development

Timpka, Toomas; Sjoberg, Cecelia

doi:10.1207/s15327884mca0303_4

Cited by 4 publications

(2 citation statements)

References 13 publications

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“…Securing active engagement of the end users in design was one of the primary means for empowering this dominated party. To understand this engagement, or participation, detailed analysis of interaction between the users and the designers has been conducted [e.g., 3,22,24,32,33].…”

Section: Kaonde Proverbmentioning

confidence: 99%

Examining a planning discourse

Sarkkinen

2004

Proceedings of the Eighth Conference on Participatory Design Artful Integration: Interweaving Media, Materials and Practices -

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The aim of Participatory Design (PD) is to involve the users in the design. Even though the research has shown the success of PD projects in empowering users, little has been said about PD practices within accountable organizations. To transfer PD practices to these business organizations, we need to understand design as an institutional discourse. This paper discusses a sequence of organizational planning interaction and demonstrates how a manager represents the issues within a planning frame and why other participants are unable to act within this frame. The users and even the designer were marginalized from the planning activity. It is postulated that balancing the existing institutionalized power relationships may be laborious within this kind of context. For this reason, it is, instead, argued that we could approach this task implicitly by strengthening diverse frames and, in this way, to pave the way for a more grounded heterogeneous planning discourse inside accountable organizations. This process could be supported by a human mediator, a frame advocate.

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Section: Kaonde Proverbmentioning

confidence: 99%

Examining a planning discourse

Sarkkinen

2004

Proceedings of the Eighth Conference on Participatory Design Artful Integration: Interweaving Media, Materials and Practices -

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“…In a way, all of these competencies have to learn how to speak with authoritative voices in certain situations and matters of the design collaboratorium [28,29], while they have to be involved on equal footing with other competencies in other. In our experience, it demands training for all parties to find the appropriate balance, and not least does it demand that participants are prepared to let go of the shield of protection that their profession grants them, and actively immerse themselves in the situation.…”

Section: Repopulating the Lab: Active Participantsmentioning

confidence: 99%

From usability lab to “design collaboratorium”

Buur¹,

Bødker

2000

Proceedings of the 3rd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques

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This paper presents an exploratory process in which three industrial usability groups, in cooperation with HCI researchers, worked to reframe their own work practice. The usability groups moved beyond a "classical" usability setting towards a new way of working which we have coined the "Design Collaboratorium". This design collaboratorium is a design approach that creates an open physical and organizational space where designers, engineers, users and usability professionals meet and work alongside each other. At the same time the design collaboratorium makes use of event-driven ways of working known from participatory design. Some of these working methods are well-documented from literature but adapted to the needs of the particular project, others are new. This paper illustrates how it is possible to reframe usability work and it discusses the new usability competence required.

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Information infrastructure for inter-organizational mental health services: An actor network theory analysis of psychiatric rehabilitation

Timpka

Bång

Delbanco

et al. 2007

Journal of Biomedical Informatics

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In the supply of mental health services to communities, data and information are managed not only by clinical organizations, but also by welfare state agencies and charities. The aim of this study is to use methods of analysis from actor network theory to identify organizational interventions necessary for the development of an information infrastructure for inter-organizational mental health services. Data was collected in a project aimed at developing an information system that supports inter-organizational psychiatric rehabilitation in a Swedish municipality. Three organizational interventions were identified: an integrated service policy defined by the national government, a common legal framework allowing sharing of high-level client data, and commissioned support for local inter-agency workspaces. It is concluded that organizational interventions must be regarded when configuring an information infrastructure for mental health services. Organizational interventions should also routinely be addressed in systems design methods to be used in inter-organizational settings.

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The Voices of Design: Discourse in Participatory Information System Development

Cited by 4 publications

References 13 publications

Examining a planning discourse

Examining a planning discourse

From usability lab to “design collaboratorium”

Information infrastructure for inter-organizational mental health services: An actor network theory analysis of psychiatric rehabilitation

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